Location
London Borough of Croydon

Hours
Full Time

Salary
£48,250 per annum

About the Role
Home Office Digital designs, builds and develops services for the department and government, supporting millions of visa applications, border crossings, passport applications, and police checks annually. As a Business Analyst, you will collaborate closely with civil servants, managed service partners, suppliers, and product teams to understand user and business needs, define and manage requirements, and support the transition of new products and capabilities into live service.

This role offers an exciting opportunity to contribute to the delivery of the Identity and Access Management (IAM) service, a critical cyber security programme aimed at reducing cyber risk, improving user access controls, enhancing user experience, streamlining policies and processes, and reducing technical debt.

You will work within a cross-functional team to support delivery of key outcomes, analyse and improve processes, remove impediments, and embed a culture of continuous improvement. You will receive direction from senior analysts but will be responsible for delivering outputs aligned with the service vision and business strategy. Additionally, you will support product iteration, evolution, and optimisation while developing and enhancing stakeholder relationships to facilitate collaboration.

Key responsibilities include developing business analysis skills such as requirements engineering, workshop facilitation, and process mapping; understanding and defining problems to support strategic decision-making; identifying service and process improvement opportunities; drafting requirements and user stories; gathering evidence including user feedback; and supporting performance measurement to inform stakeholders.

Experience
You will have a demonstrable passion for Business Analysis with skills or some experience in:
- Analytical and problem-solving skills to assess and understand problems and propose solutions
- Eliciting, analysing and validating business requirements with peer review
- Communicating effectively using appropriate methods for different audiences
- Building strong relationships with diverse stakeholders, both technical and non-technical
- Good interpersonal skills including empathy, negotiation, and influence
- Working collaboratively as a team player contributing ideas and innovation

About you
You are motivated to develop your business analysis skills and work within a flat team structure. You are keen to learn and apply best practices across various project approaches and software engineering lifecycles such as Agile, Waterfall, and Incremental. You are proactive in identifying opportunities for service and process improvements and supporting their implementation.

Qualifications
There are no formal qualification requirements specified for this role. However, familiarity with the Home Office Government Digital and Data Profession Career Framework or SFIA framework levels is beneficial. Desirable experience includes involvement in technology-based project delivery and operational process improvements.