Location
London Office (Aldwych)

Hours
Full Time

Salary
Competitive, based on experience

About the Role
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities worldwide. We have an exciting opportunity for a Business Analyst – Custom Applications & Workflow to join our growing Technology team as we invest in AI to support how our teams work across sports, entertainment, and culture.

In this role, you will focus on custom-built internal applications and workflow solutions, partnering closely with business stakeholders and engineering teams to translate ideas into clear, build-ready requirements. You will also support enterprise workflow platforms such as Asana or Monday, helping teams onboard, structure intake, and gain visibility into work in progress.

This role is ideal for someone who enjoys working in build-oriented environments, is comfortable operating across business and technical teams, and brings a practical, hands-on approach to problem-solving.

What You Will Be Doing
- Gather and document business and functional requirements for custom applications, internal tools, and/or AI solutions
- Partner closely with engineers and integration teams to translate requirements into build-ready specifications
- Define workflows, user journeys, edge cases, and exception handling for new solutions
- Support initiatives involving automation or AI-adjacent capabilities, focusing on usability, adoption, and operational fit
- Participate in delivery activities including backlog refinement, testing, UAT, and rollout support
- Support enterprise use of project management tools (Asana, Monday) for intake, coordination, and workflow visibility
- Help configure and maintain intake forms, templates, standard workflows, and reporting views
- Partner with teams to onboard new users and use cases, ensuring consistency and clarity
- Ensure workflow tools support coordination and tracking rather than acting as systems of record
- Collaborate closely with product, program, and delivery leads to clarify scope and priorities
- Work with global stakeholders across time zones, particularly EMEA-based teams
- Ensure requirements and documentation are clear, structured, and easy for teams to work from
- Contribute to continuous improvement of how custom solutions and workflows are delivered
- Review existing tools and processes for newly acquired companies or onboarded teams, document gaps, and support transitions to shared platforms and workflows

Experience
- 4+ years as a Business Analyst, Systems Analyst, or similar role
- Strong experience supporting custom applications, internal tools, or platform-based solutions
- Experience working closely with development or integration teams in build-oriented environments
- Hands-on experience configuring or supporting Asana, Monday, or similar project management or workflow platforms
- Ability to understand system interactions and data flows at a conceptual level
- Strong communication, organization, and stakeholder management skills

About You
You are a curious, collaborative problem-solver who enjoys rolling up your sleeves and working closely with teams to bring ideas to life through practical, build-oriented solutions. You enjoy partnering with both business and technical stakeholders to translate needs into clear requirements and bring thoughtful judgment and a can-do mindset when navigating evolving tools, platforms, and ways of working. You take pride in helping teams move from concept to delivery and seeing solutions adopted in the real world.

Qualifications
Relevant qualifications are beneficial but not explicitly required. A strong practical background and experience in business analysis and workflow enablement are essential.