Location
The Crown Estate, London

Hours
Full Time

Salary
Negotiable

About the Role
At The Crown Estate, our purpose is to create lasting and shared prosperity for the nation. As Urban Business Operations Manager, you will support the effective delivery of business operations across the Urban Strategic Business Unit, helping to drive consistency, efficiency and alignment with strategic priorities. Working closely with Urban teams, Group functions, joint venture partners and external stakeholders, you will help enable delivery of the Urban Business Plan through robust performance monitoring, commercial oversight, risk management and governance. You will also play a key role in strengthening reporting practices, improving business processes and supporting Urban’s value creation objectives.

This role offers the opportunity to contribute to the performance and governance of a complex Urban portfolio, supporting high-quality reporting, business planning and operational delivery across Development, Real Estate and key partnerships. You will ensure Urban reporting is clear, consistent, insightful and aligned to The Crown Estate’s reputation as a trusted partner and responsible manager of third-party capital.

Key accountabilities include: supporting delivery of the Urban Business Plan by coordinating planning activity and monitoring progress against objectives, KPIs and milestones; producing insightful analysis on business, portfolio and development performance; coordinating internal leadership reporting cycles and maintaining reporting timetables; building effective relationships across teams and partners to gather and consolidate reporting inputs; supporting joint venture and partnership business planning and reporting; acting as editorial lead for joint venture and partnership reports; providing secretariat support to joint venture boards and governance meetings; supporting Urban content for the Annual Report and wider enterprise reporting; maintaining governance frameworks including risk registers and decision trackers; and continuously improving reporting templates, processes and documentation to promote best practice.

Advert Close Date
17th August 2026

Experience
Experience within property, real estate and/or development, with an understanding of business operations, performance reporting or governance in a complex environment. Proven ability to interpret data, identify trends, risks and opportunities, and translate insight into practical recommendations. Confidence using Microsoft Excel, Power BI, Copilot and Microsoft 365 applications to support analysis, reporting and decision-making.

About you
Excellent written and verbal communication skills, able to translate complex information into clear, concise and compelling reports for diverse audiences. Strong organisational skills with the ability to manage multiple priorities, deadlines and stakeholders while maintaining attention to detail. Collaborative and proactive approach with the ability to build trusted relationships across internal teams, partners and external stakeholders. Experience coordinating inputs from multiple contributors and shaping them into coherent narratives and business insights. Commercial awareness with an understanding of business drivers, performance measures and long-term value creation. Sound judgement, discretion and accountability, able to work effectively under pressure and respond positively to changing priorities. A continuous improvement mindset with the ability to identify opportunities to enhance processes, reporting and ways of working.

Qualifications
Not explicitly stated, but relevant experience and skills in property, real estate, business operations, performance reporting or governance are essential.