Location
St. Thomas's Hospital, Westminster Bridge Road, London

Hours
Full Time (hours not specified)

Salary
£34,713 per annum

About the Role
The Business Operations Officer provides reception and operational support for the Imaging Clinical Research Facility at St Thomas' Hospital. You will be the first point of contact for patients, carers, study subjects, clinicians, and representatives from industrial partners, playing a critical role in forming the facility's first impressions and profile. Your responsibilities include meeting and greeting patients at reception with respect and professionalism, making appointments for patients and research subjects, and registering patients and volunteers on relevant databases and systems. You will support the smooth running of the Joint Imaging Centre and Advanced Imaging Centre, a multidisciplinary clinical and research environment, as well as assist with wider departmental operations. This varied role involves significant patient contact and requires accuracy, organisation, responsiveness, and confidence in a clinical and research setting. You will develop expertise in relevant policies and procedures and work autonomously using established protocols to meet agreed quality standards. You will also use your skills, knowledge, and initiative to handle less routine queries and issues, seeking guidance from your line manager for more complex matters.

Experience
Experience in reception or operational support roles, preferably within a clinical or research environment, is desirable. Ability to work accurately and in an organised manner is essential.

About you
You are confident and responsive in a clinical and research setting, with excellent interpersonal skills to engage with a diverse range of individuals including patients, carers, clinicians, and industrial partners. You are able to work autonomously, use initiative, and maintain professionalism at all times. Strong organisational skills and attention to detail are required to manage appointments and data entry effectively.

Qualifications
Relevant qualifications or experience in administration, healthcare, or research support are advantageous but not explicitly required. A willingness to learn and develop expertise in facility and departmental procedures is essential.