Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
Join us to help shape the future of business resiliency for our International Consumer Bank. You'll play a key role in protecting our customers, staff, and stakeholders by ensuring we are prepared for any disruption. At JPMorganChase, you'll collaborate with talented teams, grow your expertise, and make a meaningful impact on the services our customers rely on. We value your perspective and commitment to excellence.

As a Business Resiliency Associate in the International Consumer Bank central resiliency team, you will help maintain a robust control environment that safeguards our customers and business operations. You will ensure our planning and documentation align with firmwide standards and regulatory expectations. You will provide guidance to stakeholders, support continuous improvement, and help protect customer-critical services. Your work will directly contribute to our ability to respond effectively to disruptions and maintain trust with our clients.

Key responsibilities include providing guidance to business stakeholders on the resiliency framework, lifecycle expectations, and toolset usage to improve plan quality and adherence to standards; executing quality assurance reviews of resiliency documentation, documenting observations and tracking actions through to completion; supporting initiatives to develop and continuously improve the business resiliency programme, including governance routines, controls, and delivery against key milestones; coordinating inputs, preparing evidence packs, and maintaining audit-ready documentation for due diligence requests, inspections, and audits; contributing to employee awareness activities such as communications, training coordination, and guidance materials; and supporting incident and crisis management activities, focusing on minimising customer impact and restoring critical services quickly.

Experience
Understanding of the Business Resiliency lifecycle, including planning, maintenance, testing, remediation, and continuous improvement. Experience within Financial Services, ideally with knowledge of consumer or retail banking products, channels, and relevant markets. Prior experience in Risk & Controls, Business Management, Operational Controls, or similar control-related roles is preferred.

About you
Ability to manage an independent workload to deadlines, demonstrating accountability for deliverables and attention to detail. Strong communication skills, both written and verbal, with the ability to produce effective documentation and engage with stakeholders. Strong relationship and stakeholder management skills, influencing through guidance, challenge, and follow-through. Diligence, attention to detail, and the ability to deliver high-quality work under tight timelines while prioritising competing requests and managing expectations.

Qualifications
Knowledge of consumer banking business, operating models, and key customer-facing processes and channels such as digital/mobile banking, payments, deposits, and customer servicing is preferred. Understanding of risk and controls fundamentals is advantageous.