Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Join the ICB business resiliency governance team to turn complex resiliency, risk, and control data into clear, audit-ready insights that demonstrate preparedness across critical services. As a Business Resiliency Associate within the ICB's business resiliency governance team, you will support and enhance the ICB's business resiliency governance through data, analytics, and automated reporting. You will build and maintain metrics, dashboards, and outputs, partnering with business resiliency and technology stakeholders to improve data quality, strengthen controls, and evidence preparedness across critical services, risks, controls, and testing.

Key responsibilities include maintaining and improving governance measurement and reporting (metrics, dashboards, recurring packs) for resiliency forums, including narrative insight and trend analysis; automating data aggregation, reporting, and evidence production to standardise processes and reduce manual effort with repeatable pipelines and quality control checks; tracking and analysing BCP/planning and testing execution, outcomes, remediation progress, and control performance; identifying themes, outliers, concentration risks, and emerging issues; translating resiliency/governance needs into clear data requirements and technical specifications (metric definitions, data models, reporting rules); and producing audit- and regulatory-ready reporting and evidence packs with strong traceability, consistency, and timely responses to requests.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We value diversity and inclusion and are an equal opportunity employer committed to accommodating applicants' and employees' needs.

Experience
Experience (or strong academic grounding) in business resiliency/business continuity, operational risk, or governance in a regulated environment, with ownership of analytics/reporting outputs. Strong analytical skills including defining metrics, interpreting trends, performing root-cause analysis, and translating findings into clear actions. Experience building dashboards and reporting packs/scorecards with strong attention to detail and a controls mindset. Working knowledge of data management concepts such as data quality controls, reconciliations, definitions/taxonomy, and lineage/traceability. Strong communication and stakeholder management skills, able to explain data clearly to non-technical audiences and drive alignment. Ability to manage multiple priorities and deliver to deadlines in time-sensitive situations.

About you
Detail-oriented, proactive, and collaborative with a strong commitment to quality and continuous improvement. Comfortable working in a fast-paced environment and managing competing demands. Effective communicator with the ability to engage stakeholders at all levels and translate complex data into actionable insights.

Qualifications
Preferred advanced skills in Excel and data/querying and visualisation tools such as SQL, Power BI, Tableau, Python, or equivalent internal tooling. Experience improving data quality, controls, and reporting automation (e.g., exception reporting, standardised taxonomy). Familiarity with resiliency/risk frameworks such as ISO 22301, FFIEC, NIST and evidencing governance via metrics and reporting. Experience supporting regulatory engagements and audits with traceable, data-driven responses. Relevant degree and/or certifications such as CBCI, CBCP, MBCI, or similar are advantageous.