Location
London

Hours
Full Time

Salary
£45,000 per annum

About the Role
The Service Delivery Business Services Manager is responsible for providing structure, coordination and business management support across the service delivery function. This role ensures service initiatives are progressed effectively, governance requirements are met, documentation remains current and consistent, and cross-service improvements are delivered in a planned and measurable way. Working closely with Senior Service Managers, Service Managers and wider stakeholders, the postholder supports the smooth operation, continual improvement and maturity of the service portfolio.

Success measures include improved consistency and quality of service documentation across the portfolio, better visibility and tracking of service actions, risks, dependencies and improvement activity, increased standardisation of service management artefacts, templates and controls, stronger governance readiness and more efficient preparation for leadership and audit requirements, successful onboarding and transition of new services into business-as-usual support arrangements, and demonstrable progress in service maturity through coordinated and repeatable improvement activity.

Key responsibilities include providing business management support across the service delivery function, coordinating priorities, actions and dependencies across multiple services, driving and supporting continual service improvement activity, identifying recurring patterns and systemic issues to address root causes, supporting the development and rollout of standard checklists, templates and frameworks, maintaining a central view of service status and risks, coordinating governance activities, improving overall service maturity, supporting onboarding of new services, monitoring progress against key actions, contributing to service documentation, supporting stakeholder engagement, and ensuring audit readiness and alignment to internal standards.

Experience
- Experience working in service delivery, service management, business management or operational support roles.
- Strong organisational skills with the ability to coordinate multiple workstreams, actions and stakeholders effectively.
- Experience supporting governance, reporting, planning and documentation in a structured business environment.
- Ability to identify themes, analyse issues and support practical improvement activity across teams or services.
- Strong written and verbal communication skills with the ability to produce clear, concise and professional documentation.
- Confident working with a range of stakeholders, building effective working relationships across business and technical teams.
- Good attention to detail and ability to maintain accurate records, trackers and management information.
- Comfortable working in a structured, process-led environment while also helping shape and improve ways of working.
- Understanding of service management principles, governance disciplines and continual improvement practices.

About you
Proactive, dependable and able to work independently while supporting wider team objectives.