Location
Bengeworth Road, London office

Hours
Full Time

Salary
£32,244 per annum plus 3% bonus

About the Role
As a Business Services Administrator within the Powercare team, you will report to the Business Support & Scheduling Manager and work within Network Operations. Your key responsibility will be to ensure the safe and effective running of all direct and contractor field resources for various work types including Small Service Connections and Fault activity, ensuring full utilisation of resources. You will update scheduling tools and other in-house IT systems regularly. A significant part of your role involves collaborating with Operational teams to meet delivery targets and achieve excellent customer satisfaction across Network Operations in the EPN, South East, and London Regions.

UK Power Networks operates 90 offices across London, the East of England, and the South East, managing electricity distribution networks and private electricity networks for clients such as BAA and London Underground. The network handles voltages from LV through 11kV and up to 132kV.

Benefits
22 days annual leave
Personal Pension Plan with personal contribution rates of 4% or 5%, matched by UK Power Networks at 8% or 10%
Tenancy Loan Deposit scheme
Tax efficient benefits including cycle to work scheme and season ticket loan
Occupational Health support
Switched On scheme offering discounts on hundreds of retailers' products
Supplier discounts such as O2, EE, Vauxhall cars
Discounted access to sports and social clubs
Employee Assistance Programme
Healthcare support

Experience
Previous experience within a customer service environment is essential.
Good telephone skills and a good level of PC literacy with the ability to use a variety of systems efficiently and accurately.
Experience in a similar role would be advantageous.

About you
You will have a flexible attitude to work and working hours.
Strong team working skills with the drive and ability to work cooperatively with others to achieve shared goals.
Ability to work effectively with other staff, teams within UK Power Networks, and external partners.

Qualifications
No specific qualifications are stated; however, competence in IT systems and customer service is required.

Health & Safety Responsibilities
Managers and supervisors have legal and company responsibilities to ensure the health and safety of employees, contractors, visitors, and the public. This includes briefing individuals and ensuring understanding, competence, and application of safe working practices.
Employees must understand the health and safety risks involved in their work and apply necessary controls to manage those risks.
Employees must also be aware of environmental impacts and comply with relevant controls.
For some operational roles involving work at height or use of fall arrest devices, there is an upper weight limit of 116Kg due to equipment safety limits.

Inclusion
UK Power Networks is committed to creating an inclusive workplace where everyone feels welcome, valued, and able to be themselves. Applications from people of all backgrounds, experiences, and perspectives are encouraged.
Adjustments and support during the recruitment process are available upon request.

Safeguarding
Where applicable, this role is subject to safer recruitment processes and robust pre-employment checks to safeguard children and young people.