Location
London (initial 1-2 weeks training in office at Bank), then mostly remote working

Hours
37.5 hours per week, flexible shifts between 8am - 7pm Monday to Sunday

Salary
Market competitive salary

About the Role
Zego is a commercial motor insurer on a mission to save people time and money. We provide insurance solutions that empower professional drivers across the UK and Europe, from scooter delivery riders to private hire taxi drivers. Since 2016, we have grown from a start-up to an industry-changing organisation with over $200 million in funding and a commitment to making insurance fairer and more human.

As a Customer Support Executive, you will be a vital part of our vibrant, collaborative, and high-performing team. You will support customers directly via phone, email, and LiveChat, ensuring high levels of customer satisfaction through excellent service. Your role includes handling sales and support enquiries, maintaining a positive and professional attitude, building trust with customers, and accurately inputting customer data into our systems.

You will develop a deep knowledge of our products to effectively answer customer questions and contribute to Zego’s continued growth. This role offers the opportunity to work in a dynamic environment that embraces change, values diversity, and encourages career growth.

Experience
Proven skills working within a high-performing, target-driven call centre environment.

About you
Passionate about customer experience and acting as an advocate for customers.
Excellent listening skills with the ability to identify core customer concerns.
Strong attention to detail and ability to build rapport.
Ability to multitask, set priorities, and manage time effectively.
Adaptable to change and a fast learner.
Willing and able to attend London office for initial training.
Capable of working remotely with flexibility across specified hours.

Qualifications
No specific qualifications required, but a positive attitude, determination, and customer focus are essential.