Location
St. Andrews Health Centre, 2 Hannaford Walk, London

Hours
24 hours per week (12 months contract: Sabbatical cover)

Salary
£16.23 per hour

About the Role
As a Care Coordinator within the Primary Care Network (PCN), you will work closely with PCN practices and the multidisciplinary team to provide a central coordination role in patient care planning and delivery, primarily within the Network's Home Health Programme. You will coordinate care packages for patients and their carers as identified by clinicians across health, social care, and mental health services. Acting as a single point of access for staff and service users, you will support continuity of care and be a key contact for families, residents, and professionals for patients on your caseload.

Your role includes actively managing patient care plan delivery, liaising with clinicians and allied professionals, assisting patients in managing their needs through answering queries, managing appointments, and providing quality information to support informed care choices. You will also help patients access self-management resources and interventions that promote health and wellbeing.

Additional responsibilities include supporting PCN activities around immunisation programmes, including Covid-19 vaccinations, assisting in the development of new services such as the Home Health Programme, coordinating data collection and reporting for performance monitoring, supporting multidisciplinary team meetings including minute taking, and maintaining accurate patient records.

You will contribute to initiatives that tackle wider determinants of ill-health, work collaboratively within a team to maximise benefits to patients and the community, and support new ways of working including remote working. You will also support call and recall programmes for vaccinations, assist Patient Participation Groups, and help patients use surgery pods and other online services.

We are committed to delivering high-quality, equitable healthcare with low bureaucracy, fostering a partnership based on mutual trust, respect, and shared vision.

Experience
Experience working within health or social care settings is desirable. Experience in coordinating care or working with multidisciplinary teams will be advantageous. You should be comfortable managing multiple tasks and liaising with various professionals and service users.

About you
You will be organised, proactive, and able to work independently as well as part of a team. Strong communication and interpersonal skills are essential to effectively support patients, families, and professionals. You should be committed to delivering high-quality care and be adaptable to new ways of working. A positive attitude towards continuous learning and development is important.

Qualifications
There are no specific qualifications required for this role, but relevant health or social care qualifications will be beneficial. You must be willing to undertake all statutory and mandatory training as required and comply with policies related to confidentiality, data protection, safeguarding, equality and diversity, and health and safety.