Location
Westminster, Central London

Hours
37.5 hours per week

Salary
£31,750 per annum

About the Role
Central London Healthcare CiC is the GP Federation representing 30 General Practices across the Westminster area, supporting 4 Primary Care Networks (PCNs). We are seeking a Care Navigator on a fixed term contract until 31 March 2027 to provide care coordination for the most vulnerable and complex patients. The role involves supporting GPs by managing intelligent tasking and patient referrals, completing Care Plans, and delivering targeted public health messages. You will work collaboratively across health, social care, and third sector organisations to ensure coordinated, patient-centred care and effective delivery of Care Plans for patients identified through risk stratification.

The role is predominantly non-patient facing, with support mainly provided via telephone. You will be aligned to specific GP Practices within the GP Federation and work across several practices within the designated PCN structure. There is also an opportunity to assist with the Complex Case Management service, offering targeted support in specialised areas.

Our vision is to be a leading GP provider network, run by clinicians for the benefit of our local population and practices. We are committed to diversity, inclusion, and supporting our employees to reach their potential. This role offers a hybrid working pattern, typically onsite at practices, hub sites, or offices near Marylebone/Edgware Road, with flexibility according to service needs.

Experience
- Experience using SystmOne
- Knowledge of Medical Terminology
- Good knowledge of the Health & Social Care system
- Strategic understanding and experience of working in the NHS, especially Primary Care Services
- Experience creating Personalised Care & Support Plans
- Ability to build trust and rapport and structure conversations using a coaching approach
- Flexible and adaptable to changing needs and working times including covering annual leave and sickness

About you
- Excellent customer service skills
- Good administrative and organisational skills
- IT literate with keyboard skills
- Commitment to personal development
- Ability to use judgement, resourcefulness, common sense, and local knowledge to respond to enquiries within practice limitations
- Ability to make decisions appropriate to the situation while adhering to practice/PCN policies
- Demonstrates a flexible attitude and willingness to carry out other duties as required
- Acts in a manner that respects equality, diversity, dignity, and rights of patients, carers, and colleagues

Qualifications
- GCSE passes at Grade C or above or equivalent experience
- Educated to degree level in a relevant subject
- Excellent standard of written and verbal English and numeracy