Location
London

Hours
Full-Time, Permanent

Salary
£37,080 per annum plus excellent benefits

About the Role
The QEII Centre is the largest dedicated conference and exhibition space in Central London. We are seeking an experienced Catering Events Operations Manager to join our friendly and professional team. Reporting to the Head of Events, you will work alongside an experienced team of floor managers to oversee the successful delivery of corporate catering events and banqueting. This role requires strong leadership skills to manage daily event operations, ensure high standards of service, and maintain compliance with health and hygiene regulations.

Key responsibilities include leading and managing the daily running of catering events, conducting on-the-job training, ensuring effective staff deployment, upholding uniform standards, prioritising allergy and dietary requirements, and promoting staff welfare. You will be the first point of contact for catering on event days, providing excellent customer service and striving to exceed client expectations. Your role will be vital in delivering seamless event experiences for up to 1,500 attendees while aligning with Levy Restaurants’ vision and values.

About Levy
We are a visionary venue partner dedicated to designing and delivering bespoke guest experiences that prioritise people and the planet. Trusted by iconic venues and major events across the UK, we combine pioneering technology, seamless operations, exceptional service, and sustainable practices to create unforgettable experiences. As part of Compass Group, the world’s largest catering company, we foster a diverse and inclusive culture where everyone can thrive.

Benefits
Competitive salary with bonus
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare and wellbeing support including Aviva Digicare and Medicash (dental, optical, therapy treatments)
24/7 Employee Assistance Programme for mental health support
Enhanced family benefits including maternity, paternity, adoption leave, additional leave after maternity return, and a day off for your baby’s first birthday
Shopping, entertainment, and travel discounts
Discounts on Nuffield Health (20%) and PureGym (10%) memberships
Pension scheme and life assurance
Meals on duty included
Professional development opportunities with ongoing training, career pathways, and professional subscriptions paid
Financial wellbeing programmes and preferred rates on salary finance products

Experience
Proven experience in running catering events and banqueting
Background in conference and event management
Experience managing events with up to 1,500 attendees
Strong leadership and team management skills

About you
Excellent communication skills to lead, engage, and motivate teams
Customer-focused with a can-do attitude and commitment to exceeding client expectations
Ability to maintain high standards of service and compliance with health and safety regulations
Passionate about staff welfare and promoting a positive working environment
Professional and courteous manner when dealing with clients and customers

Qualifications
Relevant qualifications in event or hospitality management are desirable but not essential
Willingness to learn and develop within the role