Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Prime Video is a premium streaming service offering customers a vast collection of TV shows and movies, including Originals, Exclusive content, live sports events, and add-on channels. Available in over 240 countries and territories worldwide, Prime Video operates in a fast-paced, growth-driven environment focused on innovation and customer experience.

As a Central Operations Specialist, you will play a critical role in driving operational excellence by ensuring content is launch-ready through meticulous pre-launch checks, effective problem-solving, and continuous process optimization. This role involves identifying and resolving metadata, rights, availability, quality, and technical issues that could impact customer experience or release timelines.

You will conduct pre-launch validations using automation tools and operational expertise, manage high-priority launches and escalations, perform root cause analyses on operational issues, and implement process improvements to reduce defects and increase efficiency. Collaboration with cross-functional teams including Tech, Partner Operations, Studio Productions, Analytics, Product, and Video Content Services is essential to resolve launch blockers and improve operational outcomes.

Additionally, you will maintain and improve standard operating procedures, documentation, and workflows to support operational excellence and scalability, while supporting onboarding, training, and knowledge-sharing initiatives.

This role offers the opportunity to influence publishing capabilities by partnering with engineering and technology teams to drive innovation and deliver the highest quality video content catalog worldwide.

Experience
- Proven experience in root cause analysis, troubleshooting, or problem solving
- Experience working cross-functionally and across regions
- Proficiency with Microsoft Office Suite (Excel, Word, SharePoint, PowerPoint)
- Experience using multiple operational tools and systems
- Experience working in a KPI-driven operational environment

About you
- Motivated by driving operational excellence and continuous improvement
- Strong investigative and analytical skills with a thorough and timely approach
- Ability to exercise sound judgment when resolving complex cases
- Effective collaborator with excellent communication skills to work cross-functionally
- Comfortable working in a fast-paced, dynamic, and global environment

Qualifications
- Preferred experience with AI systems evaluation
- Knowledge of Lean Six Sigma and process improvement methodologies
- Experience in content publishing, streaming media, digital operations, or supply chain environments
- Familiarity with workflow management, ticketing, or case management systems