Location
London

Hours
Full Time (hours to be confirmed)

Salary
Competitive salary offered

About the Role
Porsche Retail Group (PRG) has an excellent opportunity for a Showroom Host / Centre Support Assistant to join Porsche Centre West London and work for one of the world’s most iconic brands. As a Showroom Host / Centre Support Assistant, you will be the first point of contact for customers, ensuring they receive a warm welcome and an outstanding customer journey experience. You will act as a brand ambassador, consistently representing Porsche Retail Group and the Porsche brand with professionalism and enthusiasm.

When not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. Your responsibilities will also include completing general administration duties and participating in hosting events.

Key responsibilities include:
- Welcoming visitors and customers promptly and professionally
- Guiding customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Directing customers to the appropriate department or team member
- Managing incoming calls and forwarding them to the correct department
- Ensuring the showroom is clean, organized, and visually appealing, including vehicle and product display arrangement
- Offering refreshments and maintaining well-stocked, clean waiting areas
- Gathering customer feedback and reporting any concerns to improve the showroom experience
- Supporting administrative tasks as required

Experience
- Background in hospitality, retail, reception, or a similar customer-facing role is essential
- Experience working in a large franchised automotive dealership is desirable

About you
- Friendly and approachable demeanour with excellent communication skills
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Team-oriented mindset with a professional attitude
- Good organisational skills and attention to detail

Qualifications
- Ability to work in the UK without sponsorship
- Full driving licence
- Basic computer skills including Microsoft Office and customer database systems