Location
London, with both remote calls and face-to-face meetings required.

Hours
Full Time

Salary
Competitive, based on experience

About the Role
Houst is a professional management service for properties, dedicated to making hosting on websites hassle-free by leveraging technology to disrupt the short-term accommodation sector. Since launching in 2015, Houst has partnered with thousands of hosts across the UK and Ireland, helping them generate important earnings.

The Client Onboarding Executive is the primary point of contact for new clients, ensuring an outstanding onboarding experience. Key responsibilities include onboarding new properties across the UK and Ireland, building lasting relationships that foster trust in the early stages of the Houst partnership, guiding clients through a seamless onboarding process, setting up client accounts with accurate property details and service requirements, providing clear communication and training on Houst's services and tools, addressing and resolving initial client concerns, and collaborating with internal teams such as sales and operations to ensure smooth service delivery.

Experience
Proven ability to excel in a fast-paced, start-up or similarly challenging environment. Experience working independently or within a small local team is essential.

About you
- A confident people person who enjoys meeting new clients and developing strong working relationships.
- A ‘get it done’ mentality with a proactive approach to achieving challenging objectives.
- Detail oriented with excellent skills in creating highly detailed inventories and extracting accurate information from hosts.
- Organised and efficient with time management.
- Excited about using technology to transform the property and travel industry.
- Good knowledge of London and an interest in travel and property.

Qualifications
No formal qualifications specified, but a positive attitude, strong communication skills, and a willingness to learn are essential.