Location
Orpington, with some on-site time at client locations across the UK and Europe.

Hours
Full Time. Please note, due to the nature of event delivery, some unsociable hours including weekends may be required to accommodate project deadlines.

Salary
Competitive salary commensurate with experience.

About the Role
As a Client Services Manager within THE·TEAM’s LIVE·TEAM division, you will play a key role in the successful management and operational delivery of extensive signage and branding projects. Working as part of an experienced and dynamic team based in Orpington, you will manage the entire lifecycle of prominent projects from planning through to completion. Your responsibilities will include client management, budgeting, feasibility reviews, administration, project support, on-site crew management, and stakeholder liaison. You will lead day-to-day running of key client projects, ensuring clear communication and managing expectations professionally. You will be responsible for budget control including pricing and margin maximization, compiling client proposals, and responding to new briefs and pitches. Implementation of project management disciplines such as programme and risk management will be central to your role. You will manage artwork, colour matching, and approval processes with clients and internal teams. On-site, you will oversee contractors and ensure health and safety compliance. Post-project, you will conduct detailed reviews, compile lessons learned, and communicate improvements to the wider business. Additionally, you will identify and develop new business opportunities within client accounts by proposing creative solutions. This role offers the opportunity to work at the epicenter of sports, music, entertainment, and culture, delivering unforgettable live events with some of the world’s most iconic brands and properties.

Experience
Experience in a similar client services or project management role is preferred. Solid understanding of project management processes and on-site delivery of projects is essential.

About you
- Ability to multi-task and deliver consistently high-quality work under tight deadlines.
- Excellent communication skills across verbal, written, and presentation formats.
- Strong numeracy and literacy skills with proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Ability to build and maintain strong working relationships with clients, suppliers, and colleagues.
- Attention to detail and professionalism in all aspects of event delivery.
- Strong problem-solving skills with the ability to identify risks and propose innovative solutions.
- Effective time management and prioritization skills, both independently and within a team.
- Responsible and accountable for your own work.
- Open to feedback and committed to continuous learning.
- Flexible and proactive team player willing to support others and adapt to project needs.
- Ability to remain calm under pressure, demonstrating confidence and sound decision-making.
- Quick learner with a passion for the industry and client success.

Qualifications
No specific qualifications are stated; however, relevant project management experience and skills are essential.