Location
London, with regular travel to NHS sites across the UK (approximately four days per week on-site).

Hours
Full Time

Salary
Competitive salary (details not specified)

About the Role
Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution optimises outcomes for organisations, managers, staff and patients alike. Built by healthcare veterans and co-created with the NHS, Patchwork's technology and services are used by over 100 healthcare sites. Their solutions include temporary staff banks, collaborative staff banks, an innovative rostering solution for permanent staff, an Agency Manager for external agency staff, and Patchwork Insights for data oversight.

As a Clinical Engagement Specialist, you will play a key role in helping NHS clinicians successfully adopt Patchwork's products and embed them into their daily practice. You will work closely with clinical teams throughout the implementation process to ensure a positive experience, ongoing support, and maximum value from the solutions.

This is a highly collaborative, customer-facing role involving building trusted relationships with clinicians across multiple NHS organisations. You will gather feedback, partner with Implementation, Product, and other teams, and help shape successful implementations and continuous improvements.

The majority of your time will be spent on-site with NHS customers, supporting clinicians where they work, which requires regular travel and on-site presence around four days per week.

Key Responsibilities
Clinical Engagement & Stakeholder Support
- Build strong relationships with clinical and operational stakeholders across NHS organisations, becoming a trusted partner throughout the implementation journey.
- Support clinical engagement activities to help clinicians understand, adopt and maximise use of Patchwork's products.
- Gather feedback from clinical users to identify opportunities, risks and areas for improvement, sharing insights with the Clinical Engagement Manager.
- Deliver engaging training sessions and product demonstrations both on-site and virtually.
- Identify and support clinical champions to encourage product adoption and positive change.

Implementation Support
- Collaborate with the Implementation Team to ensure clinical users feel informed, engaged and supported throughout the implementation lifecycle.
- Support clinical engagement activities across multiple NHS customer organisations.
- Contribute to clinical engagement plans, training materials and communications tailored to different clinical audiences.
- Support workshops, onboarding sessions, training and customer meetings where clinical expertise adds value.

Product & Cross-functional Collaboration
- Share clinician feedback to help shape product improvements, implementation approaches and internal processes.
- Work closely with Customer Success, Product, Revenue and operational teams to deliver successful customer outcomes.
- Continuously develop knowledge of Patchwork's products, NHS workforce challenges and the wider healthcare landscape.

Experience
- Experience working within the NHS or wider healthcare sector.
- Ability to build strong relationships and establish credibility with clinicians and operational stakeholders.
- Experience working collaboratively across different teams in a fast-paced environment.
- Excellent written and verbal communication skills, confident engaging diverse audiences.
- Based in the UK with ability to travel regularly to NHS sites nationwide.
- Tech savvy with confidence using new technologies and systems, including data quality and CRM platforms.

About You
- Proactive, self-starting with strong organisational skills and attention to detail.
- Highly organised and committed to delivering high-quality work.
- Enthusiastic about working in a fast-paced scale-up environment and contributing to a growing team.

Nice to Have
- Experience supporting software implementations, onboarding or customer adoption.
- Experience using AI tools in a professional environment.
- Experience in technical customer support or similar customer-facing technical roles.
- Experience working within technology start-ups or scale-ups.
- Experience within healthcare, HealthTech or the NHS.
- Exposure to workforce management or workforce technology products.