Location
London or Bracknell (Hybrid – minimum 2 days per week in the office)

Hours
Full Time

Salary
Competitive (Dependent on Experience)

About the Role
We’re looking for a Commercial Contracts Manager to take ownership of contracting across HealthHero’s B2B portfolio. This hands-on role involves managing agreements with corporate clients, insurers, partners, and suppliers, as well as overseeing the processes, tooling, and frameworks that support contracting. You will handle contract review, mark-up, redlining, and first-line legal queries, partnering closely with commercial teams on live deals. You will build and maintain the contracting engine of a fast-growing business, developing templates, playbooks, repositories, and contract lifecycle management (CLM) tools to make contracting faster, more consistent, lower-risk, and scalable.

Key responsibilities include being the first-line support for contract and commercial-legal queries, progressing standard positions independently, escalating complex issues appropriately, and partnering with sales teams to balance commercial pace with risk management. You will develop and maintain approved contract templates, clauses, and playbooks, and take ownership of contracting policies and risk frameworks in collaboration with the Finance Director and external counsel.

You will own and continuously improve the CLM process and tooling, including selection, implementation, and optimisation of contract administration tools, ensuring robust workflows, version control, e-signature, renewal tracking, and reporting. Additionally, you will oversee contract execution, amendments, renewals, and terminations, maintaining accurate documentation and a single source of truth for live agreements.

The role also involves ensuring contracting activities follow governance and approval frameworks, contributing to commercial process improvements, and supporting supplier and vendor management, including onboarding, due diligence, record keeping, renewal tracking, and day-to-day administration coordination.

About HealthHero
HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. We simplify healthcare by making care instant, intelligent, and human through a seamless digital clinic that integrates physical and mental health services. Backed by capital and driven by a team of digital pioneers, consultants, creatives, and clinical experts, we are building the next generation of healthcare with AI-powered, always-on ecosystems that shift healthcare from reactive treatment to proactive, sustainable health.

What We Offer
Company Pension scheme
Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
25 days holiday + 8 days bank holiday and an extra day off for your birthday
Electric Car scheme
Cycle to work scheme

Experience
Strong experience managing commercial contracts in a B2B environment, including hands-on reviewing, marking up, and redlining agreements and handling first-line contractual and commercial-legal queries independently. Experience working with CLM or contract-administration tooling and managing processes, templates, and repositories. Implementation experience is a plus. Solid working knowledge of English contract law and common commercial terms (liability, indemnities, SLAs, IP, data protection, termination) sufficient to review agreements confidently and advise the business. Strong analytical, problem-solving, and risk-assessment skills with high attention to detail and ability to manage high volumes of work to tight deadlines. Excellent communication and stakeholder coordination skills, comfortable managing multiple parties and priorities. Comfortable working autonomously and taking ownership as a first legal and contracting hire, confident building processes, policies, and frameworks from the ground up.

About You
Proactive and self-motivated with a strong commercial mindset. Able to balance risk management with commercial pace. Collaborative team player who can partner effectively with sales, finance, and external counsel. Interested in legal-tech and AI-assisted contracting tools. Comfortable working in a fast-growing, high-growth environment.

Qualifications
A legal qualification or part-qualification (such as a law degree, GDL, paralegal qualification, or progress towards the SQE) is advantageous but not required as this is not a qualified-solicitor role. Experience in regulated sectors such as healthcare, insurance, or financial services, and familiarity with data protection and NHS or public-sector contracting is desirable. Experience in supplier or vendor management is a plus.