Location
This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access.

Hours
37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. Additional hours may be needed to meet service and resident needs.

Salary
£28,800 per annum

About the Role
We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co-morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community.

As a Complex Needs Recovery Worker, you will identify individual resident needs and provide person-centred, tailored support to help residents overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:
- Support residents facing challenges with forensic mental health issues, substance misuse recovery, and practical assistance such as applying for benefits or booking medical appointments.
- Create tailored support plans through one-to-one sessions, group sessions, and multi-agency meetings.
- Provide person-centred support to residents, helping them rebuild their lives and transition back into the community.
- Support residents to build skills and confidence and signpost them to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy, and social services.
- Monitor residents’ wellbeing, carry out regular welfare checks, and respond to any incidents or emergencies.
- Build good relationships with residents, offering emotional support and fostering a safe, non-judgmental environment.
- Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements.
- Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.
- Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals.

Experience
Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health and residential settings. Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour, and an understanding of housing and social needs.

About You
You have a genuine passion for supporting people with complex needs including forensic mental health. You are self-motivated and proactive in managing your own time during busy or quiet periods to ensure productivity. You can work collaboratively as part of a team and align with our SIG values of Ambition, Empowerment, Inclusivity, and Transparency. You are keen to support residents to achieve their individual goals and be the best versions of themselves.

You demonstrate the ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals. You show empathy and compassion for the different challenges people face and can develop creative solutions to support them on their journey.

You have the ability to use, learn, and adapt to IT at an intermediate level, including Microsoft and other software programs. You are flexible with working patterns, responding to the needs of the service and residents. You can promote the service and provide outreach-based provision, liaising and working effectively in partnership with stakeholders.

You understand the different needs of people with multiple and complex needs and are aware of the social marginalisation that can be attached to people facing personal challenges.

Qualifications
Experience in mental health or support work is desirable but not essential, as full training will be provided.