Location
Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP

Hours
36 hours per week

Salary
£34,359 - £38,637 per annum (salary negotiable depending upon experience)

Contract Type
Temporary up to 6 months

About the Role
Join Westminster City Council as a Contact Centre Advisor and become a vital part of a remarkable team dedicated to delivering excellent housing services. You will be the first point of contact for housing enquiries and complaints, managing multiple workflows including face to face, phone, email, social media, and web chat. Taking ownership of issues, you will ensure timely follow-up and proactively seek customer feedback to improve processes. This role offers the opportunity to contribute to a multi award-winning contact centre recognised across Europe for its outstanding service and support.

Experience
Experience in a fast-paced customer service environment is desirable, where you have developed strong communication skills and the ability to handle challenging situations professionally and empathetically.

About You
You will have well-developed questioning and listening skills with the ability to understand the customer’s point of view. Calm under pressure, professional, courteous, and empathetic, you will manage your workload effectively and enjoy working to targets. Excellent written and spoken English, good keyboard skills, and confidence using various digital platforms are essential. You will be an enthusiastic, flexible team player committed to improving both service delivery and your own skills.

Additional Information
Westminster City Council is committed to supporting Care Leavers into the workplace and guarantees an interview for those meeting the essential criteria. The Council is a Disability Confident Employer and will provide reasonable adjustments for interviewees who require them.