Location
London

Hours
Permanent, full time

Salary
£40,000 per annum

About the Role
We are looking for a Content Manager (NT at Home) to join the National Theatre Digital Team. The NT at Home Content Manager is responsible for the day-to-day operations of the National Theatre at Home platform, as well as some partner distribution platforms. This includes uploading and merchandising content, tracking and interpreting basic platform analytics, and handling day-to-day audience queries - ensuring the platform runs smoothly and content is presented in a way that drives discovery and viewing.

The role involves managing content presentation to maximise engagement and viewing, monitoring performance metrics, and providing excellent customer service to the platform’s audience. You will work closely with internal teams and external partners to maintain a high-quality digital experience.

Working with us will give you complimentary staff tickets for shows and guided tours, subject to availability and policy; 25 days annual leave increasing up to 32 with length of service (plus bank holidays); development programmes via e-learning and specialist in-person training; access to interest-free season ticket loan and cycle scheme partnership; enhanced sick pay; family friendly policies including family leave and support leave; pension schemes; sabbatical option; on-site staff canteen and social facilities; occupational health support; in-house mental health and wellbeing advisors; wellbeing programme of events; exclusive staff talks; discounted access to National Theatre at Home; volunteer leave; and discounts in NT venues and local businesses.

We are committed to Equity, Diversity and Inclusion and actively welcome applications from underrepresented groups. We are a Disability Confident Employer and guarantee to interview disabled applicants who meet the minimum requirements.

Experience
Some experience working with a streaming, VOD or other digital content platform, or similar digital content operations experience. Comfortable using analytics tools or dashboards to track and interpret basic performance metrics such as click-through rate, watch time and engagement.

About you
An understanding of what drives on-platform engagement and conversion including thumbnails, titles, descriptions, curation and placement. Strong attention to detail and organisational skills, comfortable managing repetitive day-to-day operational tasks accurately and to deadline. Good written communication skills, with experience handling customer or audience queries professionally.

Qualifications
No specific qualifications are stated, but a proactive attitude, digital literacy, and strong communication skills are essential.