Location
London Borough of Waltham Forest

Hours
Full Time - 36 hours per week

Salary
Scale 5 £32,533 - £34,488 per annum

About the Role
As an Administrative Officer at Chingford Crematorium, you will provide high-quality administrative support to ensure the smooth, efficient, and dignified delivery of cremation services. You will be a key point of contact, working closely with funeral directors, colleagues, and bereaved families with sensitivity and professionalism.

Your responsibilities will include managing bookings and coordinating cremation service arrangements, maintaining accurate statutory records and documentation in line with legislative requirements, supporting day-to-day operational logistics of the crematorium, providing a compassionate and professional service to bereaved families and stakeholders, and ensuring all processes comply with relevant policies, procedures, and regulations.

The London Borough of Waltham Forest is a culturally rich and ambitious borough, committed to creating a healthy, fair, and inclusive workplace. We are a Mayor of London’s Good Work Standard employer, dedicated to fair pay, workplace well-being, skills progression, and diversity.

Experience
Experience of working in an administrative role within a regulated environment is required. Demonstrated ability to handle sensitive situations with tact, empathy, and discretion is essential.

About you
Excellent communication and interpersonal skills are vital. You should have strong organisational skills, attention to detail, and a commitment to accurate record keeping and adherence to processes and legislation.

Qualifications
GCSEs or equivalent are required. NVQ Level 3 in Business Administration or similar is preferred. ICCM training or awareness of cemetery and crematorium charter standards is advantageous. Training and support will be provided to ensure compliance with statutory duties and council standards.

Additional Requirements
Satisfactory employment references and CIFAS identity checks are required. A satisfactory DBS check is mandatory. Fluency in spoken English sufficient for effective performance of the role is essential.