Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Help shape the future of Custody by turning ideas into scalable outcomes. Join a fast-paced, collaborative team focused on elevating client experience through disciplined delivery and intelligent automation. You will work across process and technology with visibility to senior leadership. Bring your program leadership, problem-solving, and storytelling skills to deliver measurable impact.

As an Operations Automation Lead within the Custody team, you will lead and contribute to high-impact initiatives spanning functional processes within Custody Operations. You will manage cross-line-of-business programs with partners and stakeholders across Product, Operations, Technology, Risk and Controls, Compliance, Finance, and Business Management to enable strategic decision-making and deliver operational automation and efficiency.

Together, we will identify and execute large-scale transformation opportunities and strengthen governance, transparency, and risk management.

Job Responsibilities
- Manage and execute complex, cross-functional programs from initiation through delivery, ensuring scope, schedule, and budget adherence
- Build strong partnerships with stakeholders across product, operations, technology, finance, and business management; collaborate across global regions
- Oversee governance and documentation, including charters, exit plans, annual governance questionnaires, and materiality assessments
- Track technology trends and recommend strategic implementations for Custody and Securities Services
- Provide executive-ready transparency through robust reporting and project governance; ensure timely delivery with strong risk mitigation
- Identify issues and facilitate resolution, escalating promptly when needed
- Manage process re-engineering, process realignments, and location strategies to drive efficiency
- Analyse system infrastructure and process flows to identify productivity and efficiency opportunities
- Gather and document business requirements with operations and client-facing teams; translate requirements for technology and product development
- Monitor, track, and report milestones and timelines; manage UAT and production deployment readiness
- Represent the team in senior program delivery forums; produce clear summaries and presentations for stakeholders

Experience
- Proven track record leading large change programs and implementing new business processes
- Experience independently managing complex projects with cross-functional stakeholders, including senior leadership engagement
- Strong stakeholder management and communication skills; able to produce executive-level materials and updates
- Solid understanding of the trade transaction lifecycle, cash management, and corporate actions
- Experience with intelligent automation and analytics tools (e.g., Alteryx, Tableau) and data skills in Python and SQL
- Strong analytical, problem-solving, and issue-resolution skills with disciplined execution in fast-paced environments
- Experience in Custody, Securities Services or Middle Office functions
- Excellent meeting facilitation, presentation, and organizational skills; ability to manage multiple priorities

About you
Highly motivated and collaborative leader with strong communication skills and the ability to engage senior stakeholders. You thrive in fast-paced environments and are passionate about driving operational excellence through automation and process improvement.

Qualifications
- Bachelor's degree or equivalent experience required
- Master's degree or advanced study in a relevant field preferred
- Experience implementing AI or blockchain-enabled solutions in production environments is a plus
- Familiarity with governance artifacts such as charter maintenance, materiality assessments, exit plans, and governance questionnaires
- Advanced data science or automation proficiency (e.g., Alteryx, Tableau, Python, SQL) for scaling operational efficiencies
- Experience leading process re-engineering and location strategy initiatives across global programs
- Exposure to senior-level communications, presentations, and stakeholder management
- Custody product and process knowledge preferred