Location
Wembley, North West London

Hours
Hybrid working - onsite, at home, and in the office 2 days per week

Salary
£30,000 per annum

About the Role
Sovereign Network Group (SNG) provides over 85,000 homes and invests in communities across the South, West and East of England, including London, with a commitment to creating thousands of new affordable homes every year. We are seeking a Customer Accounts Officer to join our team in Wembley. In this role, you will play a vital part in supporting customers to sustain their tenancies by helping them manage their rent and service charge accounts effectively.

Your key responsibilities will include managing a portfolio of customer accounts, providing early interventions, support and advice to help customers stay on top of their rent, negotiating affordable and sustainable repayment plans, and advising customers on welfare benefits such as Universal Credit and Housing Benefit. You will work closely with internal teams and external partners including local authorities, DWP, and debt advice agencies. Additionally, you will prepare documentation for court proceedings and represent SNG at hearings when necessary. Maintaining accurate records and ensuring compliance with policies and data protection requirements will also be essential to your role.

Experience
- Strong knowledge of arrears management, income collection, debt recovery processes, welfare benefits and financial support schemes
- Experience managing customer accounts and negotiating repayment arrangements

About you
- Excellent communication and interpersonal skills
- Strong organisational and time management skills with the ability to manage a busy caseload
- Confidence to work independently and collaboratively with a wide range of stakeholders
- Good level of IT literacy and experience using housing or CRM systems
- Full driving licence and access to a car as travel is required

Qualifications
No specific qualifications stated, but relevant experience and skills are essential.