Location
Newport, Isle of Wight
Hours
Part Time
Sunday: 12:00 to 18:00
Monday: 16:00 to 22:00
Tuesday: 16:00 to 22:00
Salary
£13.41 per hour
About the Role
Join our team at M&S as a Customer Assistant in Operations, where you will be the backstage powerhouse of our store. This is a physically demanding, high-intensity role that keeps the store running smoothly and efficiently. You will be responsible for managing stock, handling deliveries, and performing all vital behind-the-scenes tasks to ensure the shop floor remains full, clean, and ready for customers.
Working with urgency and accuracy, you will keep the flow of products moving and adapt quickly to the fast-paced retail environment. Flexibility is essential as you will work across different areas of the store to meet operational demands.
Being digitally confident is key, as you will use digital tools to track deliveries and manage stock efficiently. As a team player, you will collaborate across functions and support colleagues to maintain smooth store operations.
Please note, this role involves operating mechanical equipment and is only open to applicants aged 18 and over in compliance with health and safety legislation.
Our Support
We provide mentorship through a buddy system to help new colleagues settle in and learn effectively. Our flexible working policy offers options such as part-time hours, a 4-day compressed week, or job sharing to support work-life balance.
Benefits
- Access to a wellbeing hub including a free virtual GP service
- Opportunities to support charities through donations or volunteering
- Competitive salary
- 20% colleague discount after probation period for you and a household member (on contracts longer than 12 weeks)
- Competitive holiday entitlement with options to buy extra days
- Life assurance covering twice your salary up to age 70
- Pension Savings Plan, Share Buy and Sharesave schemes
- Discounts and offers on everyday costs and health benefits
- Cycle to Work scheme with bike/accessory hire and tax savings
- Interest-free financing on smart technology purchases
- Industry-leading family friendly policies including maternity, paternity, adoption and neo-natal support
Colleague Networks
We foster an inclusive workplace with networks supporting menopause, health and wellbeing, family and carers, culture and heritage, LGBTQ+, gender equality, forces community, and cancer support. These networks provide safe spaces, raise awareness, and promote equality and support across the business.
Experience
No previous retail experience is required. Enthusiasm and a willingness to learn are essential.
About you
You are physically fit and able to work in a fast-paced, demanding environment. You are flexible, reliable, and a strong team player who can adapt to changing priorities. Digital confidence is important as you will use technology to manage stock and deliveries.
You must be aged 18 or over due to the requirement to operate mechanical equipment safely.
Qualifications
No formal qualifications are required for this role. A positive attitude and commitment to delivering excellent operational support are key.