Location
London

Hours
Full Time - Fixed Term Contract

Salary
Competitive salary package

About the Role
At L'Oréal, a Customer Business Planner is a hybrid role sitting between commercial and supply chain functions, focused on developing accurate customer forecasts and driving customer conversations. The role accelerates collaboration internally and externally to challenge and strategize business plans while representing the customer's voice.

As a Customer Business Planner, you will be at the heart of the commercial operations team, managing forecast processes within your account to provide key stakeholders with visibility of performance trends, opportunities, and risks. Your day-to-day activities include identifying key sales trends with National Account Managers, attending strategic forecast review meetings with retailers to align promotional plans and collaborative forecasts, and engaging with supply chain and marketing teams to share retailer insights and secure optimal service.

You will also collaborate with finance and senior commercial stakeholders to present forecast insights and help shape final turnover decisions made by senior leadership in Paris. This fast-paced, challenging, and rewarding role is central to L'Oréal's commitment to beauty and customer satisfaction.

What We Offer
Our industry-leading, award-winning benefits package reflects how much we value our people. We offer a fair and competitive package to help you thrive, including money-saving offers, free mortgage advice, share options, and an enhanced pension plan. Enjoy up to 60% off iconic brands such as YSL, CeraVe, Armani, Kiehl's, and Garnier.

Health and wellbeing are priorities, with private medical and dental insurance, discounted gym memberships, and onsite mental health support. We provide enhanced family leave for all and up to 4 weeks of paid fertility leave.

Learning and development are embedded in our culture, with opportunities to master your role, build skills, access leadership programs, and attend monthly expert talks.

L'Oréal is a global leader present in 150 markets, committed to creating beauty that moves the world while fostering inclusivity, diversity, and sustainability.

Experience
Strong understanding of sales forecast construction and trends. Experience working collaboratively with multiple brand teams and functions is preferred.

About You
Excellent communication skills with strong collaboration and relationship-building abilities. Highly organized and capable of prioritizing and managing deadlines in a fast-paced environment. Resilient, calm, and focused when dealing with unexpected situations. Demonstrates a customer-first mindset.

Preferred skills include proficiency in Excel, PowerBI, and forecasting tools.

Qualifications
Not explicitly stated, but relevant commercial or supply chain experience and strong analytical skills are advantageous.