Location
Holborn, London

Hours
Full Time - 6-month fixed-term contract

Salary
Competitive internship salary

About the Role
Perlego is on a mission to make learning accessible to all. As a Customer Experience Intern, you will be at the forefront of how our users engage with our platform, supporting learners, educators, and institutional clients to get the most out of our digital product. This role is ideal for someone who enjoys problem-solving, clear communication, and making people feel genuinely supported. You will respond to user queries via email, live chat, and support ticketing systems with empathy and efficiency. You will escalate complex issues, help build and maintain a library of FAQs and onboarding resources, gather user feedback, and support onboarding of new institutional clients. Additionally, you will monitor support metrics, assist with user surveys and interviews, and collaborate closely with product, marketing, and commercial teams to ensure a seamless user experience. This internship offers a unique opportunity to gain hands-on experience in edtech within a collaborative and caring team environment.

Experience
No prior experience required; enthusiasm for education and edtech is essential.

About you
- A genuine interest in education, edtech, or building strategic relationships
- Strong written and verbal communication skills, able to craft warm, professional outreach and tailor messaging to different audiences
- A natural relationship-builder who is personable and follows through
- Organised and detail-oriented, comfortable managing multiple partners and conversations simultaneously
- Curious about using AI for efficiency and optimising success
- Proactive mindset, able to spot opportunities and take initiative
- Familiarity with tools like HubSpot, Slack, Claude, and Google Workspace is a plus but not required

Qualifications
No formal qualifications required; a positive attitude and willingness to learn are key.