Location
Stevenage & Aylesbury, Home Counties

Hours
Full Time - 12-month fixed term contract

Salary
£37,754 per annum

About the Role
As a Customer Liaison Officer, you will provide a friendly housing management service to residents, acting as the accessible face-to-face contact for both homeowners and rental residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated regional team, working in a mobile capacity across your patch. You will collaborate closely with Estate Services and other teams within The Guinness Partnership to resolve issues efficiently and achieve positive outcomes for residents and the organisation. This field-based role requires travel around Stevenage and Aylesbury, representing Guinness with professionalism and dedication.

Experience
- Proven excellent customer service delivery with strong communication and relationship-building skills
- Ability to plan and work effectively with minimal supervision
- Experience working ‘on the go’ using mobile technology
- Strong resource and time management skills with the ability to prioritise and deliver value for money
- Experience working in a climate of legislative and organisational change
- Proven problem-solving and decision-making abilities
- Resilience and capability to manage challenging situations and deliver sustainable outcomes
- Experience analysing data and drawing conclusions

About you
You are a customer-focused housing professional who is willing to go the extra mile to get the job done. You have a full UK driving licence and access to your own car, enabling you to travel across your designated area. You are adaptable, proactive, and able to work independently while maintaining strong relationships with colleagues and residents.

Qualifications
- Full UK driving licence and access to own car (essential)
- Desirable: Experience in the housing or property sector
- Desirable: CIH Level 3 qualification or working towards it