Location
Sutton, Greater London

Hours
Full Time - 44 hours per week, 5 days a week

Salary
£30,810 - £36,960 per annum
On-target earnings up to £36,960 per annum comprising a base salary of £30,810 - £34,060 plus an uncapped monthly bonus scheme with average additional earnings of £2,900 per year

About the Role
Join Halfords, the UK’s largest automotive service, maintenance, and repair business, as a Customer Service Advisor. You will be the welcoming face for customers, managing job bookings using our in-house system and addressing any technical concerns they may have. This role offers excellent career progression opportunities within a rapidly growing business focused on motoring services and electric mobility. Be part of a team dedicated to getting the nation safely back on the move.

Benefits Include
5.6 weeks’ annual leave
Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in retail stores
Discounts on groceries, shopping, insurance, days out, restaurants and more
Family & Friends Discount Events
Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
Financial planning support via Wagestream with access to up to 30% of your salary in advance
GP Access 24/7, 364 days a year
Join the Share Save scheme with a 20% discount on shares
Health Cash Plan to access wellbeing services and claim back healthcare costs
Pension Scheme and Life Assurance
Refer a friend scheme – Terms & Conditions apply

Experience
Proven track record of delivering excellent customer service
Experience working towards and achieving targets
Ideally experience in an Autocentre environment

About you
IT literate
Able to handle difficult situations professionally and calmly
Must have a full UK driving licence with less than 9 points as the role includes collection and delivery of vehicles

Qualifications
No specific qualifications required, but a commitment to excellent customer service and a positive attitude are essential