Lambeth
Customer Service Associate
GoodPeople
£26,000
Full-time
Description
MUST BE SOUTHWARK RESIDENT TO APPLY
MULTIPLE LOCATIONS AVAILABLE - PLEASE SHARE AVAILABILITY IN QUALIFYING QUESTIONS
GoodPeople are recruiting for a Customer Service Associate on a permanent basis on behalf of a leading residential development and property management company.
Role Summary:
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities:
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the company complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with the companies policy.
- Look to maximize efficiency of utilities.
About You
To apply for this role submit your CV and a Cover Letter
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
Company pension
Schedule:
Day shift
Supplemental pay types:
Bonus scheme
Application question(s):
Are you located in Southwark?
Are you currently unemployed?
Experience:
Customer service: 2 years (preferred)
Work Location: In person
Requirements
Knowledge & Qualifications:
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation.
- Experience & Skills:
Essential:
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organization skills with the ability to multi task and priorities.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Expiry date: 31/08/2024
Customer Service Associate
Company
GoodPeople
Salary
£26,000
Job Type
Full-time
Location
Lambeth
Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local
Climate Conscious
LGBTQIA+ Allies
Building Diverse Workforces
Don’t think this is a good job? Get in touch
GoodPeople
Social Enterprise
About us
Using the power of community to tackle societies biggest challenges.
We're on a mission to connect purposeful businesses and their opportunities to local people. We design and launch innovative social impact projects that combine technology with meaningful local partnerships - to unlock opportunities for diverse communities, and enable businesses to thrive.
We believe that ongoing co-design is at the heart of a truly effective and sustainable impact programme. We draw on lived experience and local insight and expertise to shape our programmes resulting in win/win/win outcomes for our partners across the public, private and social sector.
Want to join us on our mission to tackle societies biggest challenges?
Come along and join our scaling, purpose driven team that cares about the communities it serves, and allows you to be yourself, develop your skills and build a career in the tech for good space.
Metrics we Are Proud of
50%
of our workforce are women
1500
career development opportunities provided
700+
people supported into good work
Benefits
Flexible Working
We're open to different working patterns to suit your needs.
Paid Holiday
25 days paid holiday
Cycle to Work Scheme
We're part of the cycle-to-work scheme, so you can benefit from tax free bikes and cycling accessories.
Hybrid Working
We find a mixture of office and home works best for our employees, so encourage a hybrid working environment.
Training and Development
We give you the tools and opportunities you need to develop
Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local
Climate Conscious
LGBTQIA+ Allies
Building Diverse Workforces
GoodPeople
Social Enterprise
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local
Climate Conscious
LGBTQIA+ Allies
Building Diverse Workforces