Location
Croydon, Surrey (Office Based)

Hours
Monday to Friday, 8:00am – 5:00pm (flexibility available where required)

Salary
Up to £30,000 + Up to 20% KPI Bonus

About the Role
Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless? If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team.

As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery. Key responsibilities include processing customer orders received via telephone, email, website, CRM systems, and other communication channels; managing customer enquiries relating to orders, product availability, deliveries, and account information; ensuring order accuracy and maintaining high service standards throughout the customer journey; coordinating deliveries using both third-party carriers and internal delivery resources; proactively contacting customers to confirm delivery schedules and provide updates where required; maintaining accurate CRM records and capturing valuable customer insights; identifying upselling and cross-selling opportunities during customer interactions to support business growth; and working collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.

Experience
Previous experience in customer service, order processing, sales support, or administration is desirable.

About you
We are looking for someone who brings enthusiasm, positivity, and a genuine passion for customer service. You should have excellent communication and telephone skills, strong attention to detail and a high level of accuracy, confidence using CRM, order processing, or business systems, and the ability to multitask and prioritise effectively in a fast-paced environment. A proactive, adaptable, and customer-focused approach is essential, along with a positive attitude and willingness to learn and develop.