Location
Fenchurch Street, London

Hours
Full-time, Permanent, 40 hours per week (Monday–Friday; 7 AM – 8 PM, with flexibility according to business needs)

Salary
£32,500 per annum

About the Role
We are recruiting a Customer Service Host to join the Rapport team, based at our client’s office in Fenchurch Street. You will be part of a large and diverse team supporting a Fortune Global 500 company where excellence and creativity are the norm every day. This role is ideal for someone with an incredible ability to spark immediate rapport with guests arriving at the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Time management and ownership are key to success, alongside fantastic communication skills.

Main responsibilities include providing an exceptional welcome to customers, ensuring smooth day-to-day operations on the floor, maintaining a safe working environment, improving customer engagement, ensuring all equipment and technology are operational and reporting issues as needed, maintaining high standards to consistently exceed customer expectations, and checking meeting rooms are set up correctly according to agreed specifications.

What you will get:
- Financial freedom with exclusive travel and grocery discounts, life assurance, and cash rewards
- A contributory pension scheme for a secure financial future
- Access to wellness programs, Employee Assistance Program, and digital GP services
- Extensive learning and development opportunities to support your career growth
- Recognition through WOW Awards celebrating outstanding contributions
- One paid day off annually to support a cause you are passionate about

Experience
Previous experience in customer service or hospitality is advantageous but not essential. The ability to build rapport quickly and deliver excellent service is key.

About you
You share Rapport’s values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. You have a positive, outgoing personality and can easily build rapport with key stakeholders. You are proactive, flexible, adaptable, and have great attention to detail with an ambition to learn and grow. You display excellent personal presentation and interpersonal skills. You are computer literate with excellent verbal and written communication skills, including professional telephone and email etiquette. You demonstrate the ability to work independently and manage your own workload effectively.

Qualifications
No specific qualifications are required for this role, but a professional attitude and excellent communication skills are essential.