Location
London, United Kingdom

Hours
Full Time

Salary
Competitive salary package

About the Role
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT). In this role, you will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. Leveraging your IT and/or Management Consulting background, you will serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM, you will be responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. You will routinely engage with Directors, C-level executives, and governing boards, while driving opportunity capture and engagement delivery. You will work closely with partner teams, lead business development initiatives through thought leadership, provide portfolio guidance and oversight, and consistently meet or exceed customer satisfaction targets.

Your focus will be on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work (SOWs). Your leadership experience within the technology sector will enable you to optimize team performance through tailored people development plans, ensuring alignment with customer needs and adequate skills and capacity to deliver outcomes.

You will translate technical concepts into business value for customers and engage in technical discussions with teams, cultivating strong relationships with customers, Amazon Global Sales (AGS), and ProServe teams to enable exceptional business performance. Success in this role is measured by consistently delivering customer engagements on time, within budget, and exceeding expectations, while managing practice utilization goals and optimizing team performance.

The AWS Professional Services organization is a global team of experts helping customers realize their desired business outcomes using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing focused guidance through global specialty practices covering various solutions, technologies, and industries.

Experience
- Proven experience in IT consulting or management with IT transformation in a customer-facing role
- Experience in program or engagement management, leading multiple concurrent projects
- Experience managing and delivering large-scale enterprise IT projects
- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP) is preferred
- Experience with customer relationship management, especially engaging C-suite level customers, is preferred
- Experience designing modern, scalable delivery models for technology consulting services is preferred

About you
- Strong leadership skills with the ability to build and manage high-performing teams
- Excellent communication skills to engage with executives and technical teams
- Strategic thinker with ability to translate technical concepts into business value
- Customer-focused with a track record of exceeding satisfaction targets
- Comfortable working in a fast-paced, innovative environment

Qualifications
- Bachelor's degree in Computer Science, Mathematics, or a related field