Location
Enfield

Hours
Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

About the Role
Even the best functioning processes need to be prepared for unforeseen circumstances. As a Delivery Station Liaison Agent at Amazon, you will be in direct contact with our customers, ensuring that missed deliveries are successfully resolved and customer queries are handled effectively. Your ability to quickly respond and implement solutions will help keep this vital part of Amazon's operations running smoothly.

You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you will liaise with warehouse associates, delivery partners, and customers to provide guidance and resolve delivery issues promptly. When customers need to reschedule deliveries, you will coordinate with delivery partners to ensure timely redelivery.

Operating at the heart of Amazon's logistics, you will develop both logistical and customer service expertise that sets Amazon apart. You will connect with customers daily, leveraging your understanding of our supply chain and local delivery networks. Your role is crucial in delivering a seamless customer experience by proactively resolving delivery challenges without customers needing to contact Amazon.

Key responsibilities include placing outbound calls to customers, investigating and resolving delivery issues, collaborating with logistics and delivery partners, maintaining records of customer queries, following Standard Operating Procedures, securing customer data, and assisting with internal communications and continuous improvement initiatives.

Experience
- Relevant experience dealing with customer queries via phone and email
- Experience in an administrative support role involving collaboration with internal or external teams
- Experience solving problems related to customer queries or internal processes

About you
- Strong communication skills with advanced English proficiency (CEFR level B2/C1)
- Ability to work effectively in a fast-paced environment
- Experience communicating with senior colleagues is advantageous but not required

Qualifications
No formal qualifications are required to apply. We value your relevant experience, problem-solving skills, and passion for delivering excellent customer service.