Location
Romford (please note this location does not have step free access)

Hours
37.5 hours per week, Monday to Friday on a rota varying between 08:00 - 21:00. Flexibility required to work outside these hours depending on service and resident needs, including weekends and bank holidays. Participation in out of hours on call service for managers is also required.

Salary
£34,400 per annum

About the Role
We are seeking a dedicated Deputy Service Manager to join our Independent Approved Premises (IAP) service commissioned by the Criminal Justice Service in Havering. Based in Romford, you will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will provide leadership to the service and line management to the team, supporting, enabling, and empowering them to deliver high quality support to residents.
You will also be involved in day-to-day team responsibilities, including providing tailored support directly to residents. As a Manager, you will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma- and psychologically informed environment. You will work collaboratively with the team, wider services, and external partners to ensure smooth service operation.
We are looking for a solution-focused individual with experience in similar service environments who can create a safe space for individuals to learn and grow while embedding trauma-informed and psychologically informed practices that prioritise people and communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include
- Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
- Encouraging productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions
- Supporting day-to-day tasks within the service such as direct support to residents and assisting the team to deliver the best possible outcomes
- Ensuring Risk Management processes and policies are followed within the service
- Managing property and housing standards, ensuring timely maintenance and reporting
- Striving for excellence and quality in service delivery
- Financial management of the service budget with cost saving mechanisms

Experience
Experience of direct line management responsibility for frontline care and support staff in a similar service environment is essential. Proven ability to provide high quality support and line management to staff, motivate and empower teams to achieve KPIs, and support daily service operations.

About You
You will have a genuine passion for making a difference and creating safer communities. A proactive leader able to motivate and empower a team to drive excellence both individually and collectively. You will provide practical solutions to challenges and build rapport and trust to create an environment that supports growth and development.
You will be flexible to meet service demands, including providing an emergency on call service as required. IT proficiency is important, with the ability to learn and navigate various systems including case management, Microsoft Office, ATS, HR systems, and other organisational software.
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency is essential.

Qualifications
Specific qualifications are not detailed; however, relevant experience and alignment with the role requirements are key. Please refer to the job description for further details on requirements and key criteria.