Location
London - One New Change, St Paul’s

Hours
Full Time - 40 hours per week, working 5 days out of 7 on a rota basis including weekends. The schedule consists of one full weekend off, one weekend on, one Saturday off, and one Sunday off within a 4-week cycle.

Salary
Competitive salary - details provided upon application

About the Role
Join ProCook as our new Deputy Store Manager and lead the launch of our brand-new One New Change - St Paul’s store in London. This is a key leadership role supporting the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results. You will be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service, and standards. You will work closely with the Store Manager and Regional Manager to deliver the strategy, hit performance targets, and keep the store running at its best.

Key responsibilities include supporting the Store Manager in leading, coaching, and inspiring the team to deliver outstanding customer experiences; driving sales and performance through strong commercial awareness and KPI focus; taking ownership of daily floor leadership and operational excellence; overseeing stock, merchandising, compliance, and store standards; supporting team development, engagement, and wellbeing through coaching and 1-to-1s; using performance data to improve results and decision-making; and stepping up to lead the store in the Store Manager’s absence.

As part of your onboarding, you will complete mandatory training including two days at our Store Support Centre in Gloucester and 4 to 8 weeks at one of our training stores. The timing and order of this training may vary.

Experience
Minimum 2+ years’ experience in a supervisory or deputy management role (essential). Experience in retail or hospitality is mandatory.

About you
You have high energy, a hands-on leadership style, and a genuine passion for great customer service and retail leadership. You are confident supporting and developing teams, driving performance, and helping create a great store environment for both customers and colleagues. You possess strong leadership and people support skills, commercial awareness with confidence using sales data, excellent communication, organisation, and problem-solving skills, as well as strong operational understanding and attention to detail.

Qualifications
No specific qualifications are stated; however, relevant retail or hospitality supervisory experience is required. Commitment to learning and development through the provided training is expected.