Location
London, Avery Hill Campus, Greenwich University

Hours
Full Time - 40 hours per week, Monday to Friday

Salary
£45,000 per annum

About the Role
We are seeking an experienced Chef Manager who is passionate about exceptional food and world-class customer service to confidently oversee all Compass Group UK&I catering and service operations for Chartwells. You will be responsible for ensuring kitchens and service counters run smoothly while delivering truly incredible food experiences. This role offers the opportunity to progress your catering career within a company that invests in its people, celebrates individuality, and rewards employees who go beyond the plate.

Your key responsibilities will include:
- Understanding and delivering all contractual food service requirements
- Ensuring a consistent, elevated, and innovative food offer is available at all times, whether on the counter, at external events, or hospitality
- Ensuring all prepared food is served at correct temperatures and meets menu specifications and standards
- Correct pricing and labelling of retail items in line with Food Safety Legislation
- Communicating on-site client changes to your line manager and maintaining regular client communication including monthly and quarterly reporting
- Completing action plans following client satisfaction and student surveys
- Promoting the unit and acting as a Compass Advocate at all times
- Implementing company promotions and upselling where applicable
- Identifying additional sales or enhanced service opportunities and discussing them with your line manager
- Effectively managing all in-unit costs and working to budgeted performance ratios
- Ensuring full purchasing compliance and accurate sales and cost of sales records
- Recording and minimising all food wastage
- Communicating customer requirements to relevant departments in advance
- Adhering to health, safety, and food safety (HACCP) standards including completing required inductions and e-learning courses
- Reporting and investigating HSE incidents and reviewing work procedures
- Providing appropriate training, instruction, and supervision to employees to ensure safe and effective work practices
- Maintaining up-to-date training records and consulting on HSE matters
- Supporting, training, coaching, and developing the team while monitoring labour turnover and recruitment
- Producing and utilising succession plans
- Encouraging customer participation and implementing action plans
- Holding regular team briefings and planning staff rotas in advance with accurate recording of hours on the Our Time system

Benefits
We offer a comprehensive benefits package including:
- Monday to Friday working pattern
- Contributory pension scheme
- Career development through Career Pathways and MyLearning programmes
- Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
- Exclusive travel discounts with TUI, Expedia, Booking.com and more
- Discounts on major supermarkets including Tesco, Sainsbury's, and Morrisons
- Up to 44% off cinema tickets
- Cash rewards redeemable on a wide range of brands
- Free wellness, mindfulness, and exercise classes
- Ability to share discounts and offers with friends and family

Experience
- Minimum of two years catering experience
- Experience managing teams in a similar role

About you
- Passionate about great-tasting food and exceptional customer service
- Ambitious and motivated individual always looking to upskill
- Excellent communication and organisational skills
- Demonstrates strong financial acumen

Qualifications
- NVQ Level 1 & 2 or City & Guilds 706/1 and 2
- Basic Food Hygiene certificate