Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Be part of a high exposure, high impact, and fast-paced team that collaborates across multiple functions including HR, Finance, Business Management, Internal Communications, and key components within Digital Platform Services (D&PS). You will operate horizontally across the D&PS organization, providing insights across all lines-of-business, elevating content, and bringing context to senior leaders. This highly visible role offers a unique opportunity to work closely with a wide variety of stakeholders, leading the operational, technology, digital, and data transformation of the bank. A learning mindset is essential.

As a Digital & Platform Services Business Manager within the Business Management team of CIB Digital & Platform Services, you will be a key strategic partner for the Commercial & Investment Bank (CIB) COO. You will be a self-starter with excellent communication skills and strong attention to detail. Possessing an analytical and strategic mindset, you will focus on continuous improvement. Collaborative by nature, you will think big, innovate, and have the confidence and skills to create new processes and simplify existing ones through new solutions.

Key Responsibilities:
- Operate as a horizontal function leveraging the organization to drive top priorities and key focus areas on behalf of the co-leads of D&PS
- Partner with Strategy and Communications to communicate the D&PS story by delivering large-scale strategic business management support for key events and initiatives such as Firmwide Investor Day, Operating Committee, Offsites, Business Reviews, and Board meetings
- Enable delivery of Outcomes and Key Results (OKRs) by collaborating across the organization to elevate outcomes for senior management on strategic initiatives
- Drive and support engagement and communications strategy in partnership with internal communications and HR
- Lead ad-hoc data-driven analyses to support decision making on key focus areas
- Contextualize key messages and execute communications strategy to highlight accomplishments, key initiatives, and the story of D&PS
- Support and execute bi-annual Global Townhalls, bi-monthly meetings with all Managing Directors, and all Managing and Executive Directors

Experience
- Experience working in multi-disciplinary teams with an end-to-end view of systems and processes and strong attention to detail
- Passion for outcome-focused planning and data-driven decision making
- Strong interpersonal and communication skills with the ability to build relationships across levels and teams in a global environment
- Experience creating and presenting executive messaging and communications to senior leadership (Managing Directors, Operating Committee level -2)
- Intermediate to advanced proficiency in MS Office tools including Excel, PowerPoint, and Pivot Tables
- Ability to work with business heads and leads to understand key metrics relevant to their objectives and strategy
- Proven ability to manage multiple tasks and projects with various stakeholders and prioritize effectively
- Interest in data, AI, financial services, and technology industries, with awareness of industry trends and competitors

About You
You are a self-starter with excellent attention to detail and a strategic mindset. You enjoy collaborating across teams and thinking innovatively to simplify processes and create new solutions. You communicate clearly and confidently, thrive in a fast-paced environment, and are motivated by continuous improvement and delivering impactful outcomes.

Qualifications
- Preferred experience delivering strategic messages simply and coherently for senior leadership and broader audiences
- Experience creating analytics dashboards or reports, ideally supporting an OKR framework or equivalent
- Previous experience in Strategy or Consulting roles is advantageous