Location
London, based at the Mulryan Centre for Dance on London City Island in Canning Town, East London.

Hours
Full Time

Salary
£36,000 per annum

About the Role
We are seeking a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet’s core digital platforms. You will oversee the systems that underpin our work, including our CRM, event ticketing, and class management platforms, ensuring they are reliable, well-integrated, and enable excellent experiences for our audiences, participants, and colleagues. Working across the organisation, you will identify opportunities to improve processes, champion best practices, help teams maximise the value of our platforms, and ensure our systems evolve in line with organisational priorities. This role suits someone who enjoys solving problems, simplifying complexity, and helping people use technology more effectively.

Your main responsibilities will include:
- Collaborating with the Head of Digital to define the roadmap for core digital platforms and integrations, ensuring they meet organisational needs and deliver maximum value.
- Developing meaningful reporting and insights to support operational and strategic decision making.
- Overseeing day-to-day management, configuration, and optimisation of digital platforms.
- Maintaining data quality and accuracy within databases, including data imports, de-duplication, implementation of data hygiene best practices, and regular system audits.
- Assisting with reconciliation of performance ticket sales at external venues, liaising between internal departments and venues to manage allocations, bookings, and financial settlement.
- Becoming the organisation's expert on the effective use of Beacon (CRM), Mind Body (Class Management), Monad (Event Ticketing), and Vimeo OTT.
- Promoting good data management practices and improving the quality, consistency, and accessibility of organisational data.

Experience
- Managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership, or other operational systems.
- Translating business requirements into practical digital solutions.
- Working across system integrations, APIs, and workflow automation.
- Developing positive working relationships with a wide range of internal users and external agencies or suppliers, providing a friendly and professional service.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions.

About you
You are collaborative, solutions-focused, and enjoy simplifying complexity. You have excellent communication skills and can work effectively across teams to champion best practices and improve technology use. You are proactive in identifying opportunities for improvement and committed to maintaining high standards of data quality and system reliability.

Qualifications
There are no specific qualifications required for this role, but relevant experience in managing digital platforms and strong technical knowledge are essential.