Location
Islington, London

Hours
Hybrid working with at least two days per week in the office

Salary
£39,287 per annum

About the Role
As a Disrepair Liaison Co-ordinator, you will play a vital role in supporting the delivery of our disrepair service, ensuring cases are managed efficiently and residents receive a responsive, high-quality service. Working closely with the Disrepair Lead, you will act as a key point of contact for contractors, frontline teams, and stakeholders, coordinating activity, resolving queries, and keeping cases progressing. This role combines customer service, administration, performance monitoring, and contractor liaison. You will help monitor KPIs, coordinate reporting, manage purchase orders, and support the smooth running of the service, ensuring information is accurate, accessible, and used to drive improvements.

Your responsibilities will include acting as the main point of contact for contractors, frontline teams, stakeholders, and customers, responding to and coordinating disrepair-related queries. You will ensure enquiries are logged, progressed, and escalated appropriately, monitor contractor performance, and support the preparation of reports covering programmes of work, KPIs, and service delivery performance. Additionally, you will collect, analyse, and present information from contractors, consultants, and operational teams to support decision-making and service improvements. You will also raise purchase orders, process invoices, monitor spend, and ensure financial processes are completed accurately and on time. Organising and coordinating meetings, including agendas, attendance, note-taking, and follow-up actions, will be part of your role. You will support the wider team through general administrative and coordination activities, including providing cover for colleagues where necessary. Building effective relationships with colleagues, contractors, and stakeholders to improve communication, performance, and resident outcomes is essential.

Experience
- Providing a customer-focused service, particularly supporting customers with similar needs
- Knowledge of repairs within the housing sector
- Knowledge of CDM regulations and health and safety requirements relating to residents and contractors

About you
- Strong organisational skills and attention to detail
- Ability to manage competing priorities and build positive working relationships with a wide range of stakeholders
- Strong communication skills with the ability to present information clearly and professionally

Qualifications
- Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
- Desirable: Understanding of statutory and regulatory requirements relevant to housing repairs services
- Desirable: Understanding of public sector procurement processes
- Desirable: Full UK driving licence or ability to travel to various sites