Location
West London

Hours
Casual and fixed term positions available

Salary
£14.18 per hour (Plus anticipated increase from 1st October 2025)

About the Role
The Lyric Hammersmith is the civic and creative heart of West London. We believe that everyone deserves to experience the life changing impact of theatre. In our big, beautiful theatre, we tell stories that matter and work with exceptional talent to make ambitious, entertaining, inspiring shows for our audience in West London and beyond. We are now recruiting for Duty Managers to provide relief support to the Visitor Experience Management team. While on duty, you will take full operational control of the building and the visitor experience operation, which includes all customer contact points within the Visitor Experience, Bars & Catering, and Box Office departments. Additionally, you will act as the Duty Venue Manager during performances, events, and other activities. This role holds operational responsibility for the health and safety of all building users, including staff and public, coordinates the on-the-ground response to incidents, and acts as a key communications conduit between all operational departments, including Production, Facilities, Young Lyric, and visitor-facing teams. The Lyric is committed to creating a diverse and inclusive workforce and encourages applications from people of all backgrounds, particularly from the global majority and disabled candidates. We are proud to be a Disability Confident Committed Employer and support parents and carers working in theatre.

Experience
Experience in venue or visitor experience management, customer service, or related operational roles is desirable but not explicitly stated.

About you
- Confident and capable of taking full operational control of a busy venue
- Strong communication skills to liaise effectively with multiple departments
- Committed to health and safety and able to coordinate incident responses
- Enthusiastic about working in a creative and diverse environment
- Supportive of inclusivity and diversity in the workplace

Qualifications
Not explicitly stated, but relevant experience and a commitment to health and safety are essential. The Lyric encourages applications from disabled candidates and those from diverse backgrounds.