Location
Chelsea Harbour Hotel, London, SW10 0XG

Hours
2 days on / 2 days off, 12-hour shifts (includes 1 hour unpaid break)

Salary
£32,000 per annum plus incentives

About the Role
The Chelsea Harbour Hotel is seeking a dynamic and energetic Duty Manager responsible for the overall operation of the front office and assuming full responsibility for the hotel when on duty. You will have a passion for creating memorable moments, attention to detail, and delivering personalised guest service.

Key responsibilities include overseeing front office and duty management operations, ensuring smooth shift handovers, leading, training, coaching, and supervising the front office team to maintain high standards of service and compliance with policies. You will manage the guest experience end-to-end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty.

Additional duties involve ensuring operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements. You will also work to maximise occupancy, revenue, and profitability through effective communication, up-selling, promotions, and collaboration with all departments.

Benefits
- Social events, wellbeing and team activities
- Training and development opportunities
- Cash Health Plan cover option
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 fully paid volunteer day per year in addition to annual leave
- Complimentary meals prepared by our chefs
- Length of service related holiday scheme
- My Millennium discount perks
- Discounts on accommodation worldwide and 50% off food and beverage outlets
- Life assurance
- Recommend a Friend Scheme

Experience
Previous experience in large hotel operations and front office management is highly desirable. Knowledge of Opera PMS and Health & Safety standards is essential.

About you
- Ability to multitask and proactively manage hotel operations
- Strong communication, guest service, and leadership skills
- Personable, approachable, and flexible
- Calm under pressure and focused
- Demonstrates leadership qualities and a strong team ethic

Qualifications
Relevant hospitality management qualifications are advantageous but not mandatory. A passion for hospitality and a commitment to delivering exceptional guest experiences are essential.