Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The Ecommerce Merchandise Manager is responsible for ensuring optimal stock availability, forecast accuracy, and operational readiness to enable trading performance across eCommerce. Working closely with the Head of eCommerce and wider commercial teams, this role provides the stock, forecasting, and supply chain oversight required to support execution of the trading strategy. Acting as the key operational and merchandising lead for eCommerce, the role owns visibility of stock risk and opportunity, proactively identifying actions to protect sales, improve availability, and drive operational efficiency.

This role combines strong commercial awareness with operational excellence, ensuring processes, systems, and supply chain coordination effectively support business growth and customer experience.

Key responsibilities include:
- Producing and maintaining daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities
- Owning visibility and reporting of stock risks, including out-of-stock performance, sizing impacts, back-in-stock opportunities, and ageing inventory, with proactive recommendations to protect trade performance
- Translating customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience
- Managing inventory visibility across eCommerce to ensure optimal stock availability and operational readiness
- Partnering closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints
- Proactively identifying and mitigating stock risks including out-of-stock, overstock, and ageing SKUs, providing clear recommendations and escalation where required
- Overseeing stock planning for peak trading periods, launches, loyalty activity, and key commercial events
- Ensuring operational readiness for product launches, seasonal campaigns, and ancillary product requirements such as samples, gift wrap, and new product development
- Owning stock and sales forecast accuracy across product categories to support effective stock risk mitigation and availability planning
- Contributing to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight
- Aligning forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution
- Using historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency
- Driving operational excellence across eCommerce merchandising and supply chain processes
- Identifying and implementing process improvements that enhance efficiency, accuracy, scalability, and cross-functional ways of working
- Acting as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly
- Partnering with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows
- Supporting operational readiness planning for peak periods, fulfilment changes, and major trading events

The role is part of the Ecom & Digital team and offers the opportunity to contribute to a fast-growing, innovative global beauty brand with a strong culture of embracing challenges, disruptive thinking, and winning together.

Experience
- Strong commercial and analytical mindset, using data to identify risks, opportunities, and actionable recommendations
- Proven expertise in stock management, forecasting, and inventory risk mitigation
- Strong operational understanding across supply chain, fulfilment, and eCommerce processes
- Experience improving processes, systems, and operational efficiencies within a fast-paced environment
- Effective stakeholder management and cross-functional collaboration skills

About you
- High attention to detail with the ability to manage multiple priorities simultaneously
- Proactive and solution-oriented approach to operational challenges
- Strong communication skills and ability to work collaboratively across teams
- Passionate about delivering excellent customer experience and driving business growth

Qualifications
- Relevant commercial, supply chain, or business qualifications are advantageous but not mandatory
- Demonstrable experience in eCommerce merchandising, stock management, or related fields preferred