Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Are you experienced in cash products and passionate about relationship management? As an EMEA Cash Agent Bank Network Manager within the Network Management team in the Commercial Investment Bank Digital & Platform Services organization, you will manage J.P. Morgan's Lines of Business ("LOBs") relationships with their network of Agent Banks (Cash Agent Banks). The Network Management team, with approximately 200 employees, is located across London, Bournemouth, Brooklyn, Delaware, Tampa, Hong Kong, Singapore, Mumbai, and Hyderabad to provide comprehensive market and client coverage.

Your responsibilities will include managing all aspects of Agent Bank relationships in selected markets, maintaining strong relationships with LOBs and partners, and articulating key business strategies and requirements. You will apply deep market knowledge to support business and client needs, identify solutions, and deliver outcomes. Providing thought leadership on market and regulatory changes and their impact on businesses and clients is essential.

You will be accountable for delivering Agent Bank changes identified through due diligence and business needs, expediting market information reviews, and responding promptly to market-specific enquiries and escalations. Representing Network Management in new business initiatives, participating in governance forums, contributing to special projects, and potentially representing J.P. Morgan at the industry level are key aspects of the role.

Additionally, you will act as the main point of contact for crisis event management impacting covered markets, coordinating activities across stakeholders and partners.

Experience
- Strong experience with cash products, liquidity management, and payment processes
- Expertise in TPO, risk, control, and regulatory management
- Proven relationship management, influencing, and negotiation skills
- Previous Network Management experience preferred
- Experience working with agent banks and FMIs preferred
- Financial services background advantageous

About you
- Strong communication, interpersonal, and project management skills
- Ability to "join the dots" and demonstrate good judgment under pressure
- Skilled at identifying and negotiating innovative solutions
- Self-motivated and able to work collaboratively across global teams
- Attention to detail with the ability to absorb information and develop strategic approaches
- Strong analytical skills, particularly in risk assessment
- Team player capable of multitasking and working effectively in a dynamic environment

Qualifications
Relevant qualifications and experience in financial services, cash products, or network management are preferred but not explicitly required. A commitment to continuous learning and professional development is essential.