Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
You will be responsible for the account management of key strategic e-retailers and marketplace accounts. Lead and grow L'Oréal's presence across E-Commerce Marketplaces, including key global and regional platforms such as 3P Amazon and other emerging marketplaces. Navigate the complexities of these ecosystems to unlock new commercial opportunities and drive category leadership.

Own and actively manage the Marketplace P&L end-to-end, identifying levers to drive profitability, mitigate margin risk, and deliver sustainable growth by translating financial insight into clear, commercially focused action plans.

Establish L'Oréal as a best-in-class supplier that online partners, e-retailers, and marketplace platforms see as their first choice to work with. Negotiate and align joint business plans with online partners and marketplace platforms to create strong relationships, with regular reviews of joint KPIs.

Collaborate closely with General Managers and retailers to improve category performance online. Gain category captaincy by leveraging promotions, media, partnership marketing, events, and other levers. Create and elevate professional differentiation online and develop omni-channel activation plans.

Work with L'Oréal divisions and corporate functions to deliver efficient and innovative activation plans. Be an expert in e-Commerce best practices both internally and externally, coaching and transferring expertise to others to ensure e-retail is integrated into retail plans.

Develop close working relationships with online partners, marketplace platforms, and e-retailer content teams to ensure products are presented optimally and are easy to purchase. Negotiate best-in-class discoverability and visibility for products.

Develop and share qualitative content with online partners and propose value-added services including videos and consumer reviews. Provide feedback and revised proposals to improve base sales within e-retailers.

Monitor e-Commerce performance through KPIs such as accurate sell-in/sell-out forecasting, anticipating budget drifts, and communicating plans in an actionable timeframe.

Experience
Deep expertise in E-Commerce Marketplace environments, including 3P Amazon and other key platforms, with a strong understanding of their commercial models, algorithms, and growth mechanics. Proven track record of managing Marketplace P&L and delivering profitable sustainable growth.

Proven ability to cultivate trusted, long-term partnerships with clients and represent L'Oréal confidently at senior levels. Experience working directly with Senior Leadership teams and within complex, matrix organizations.

Strong stakeholder management skills with the ability to engage and influence at all organizational levels.

About you
A natural relationship builder comfortable leading high-impact, face-to-face interactions. Ability to network effectively and ensure relevant stakeholders are informed in a timely manner.

Strong analytical skills with the ability to draw accurate conclusions from data and communicate key messages succinctly.

Excellent communication and negotiation skills with a proven track record of building effective relationships with complex senior leadership teams.

Qualifications
Relevant experience in e-Commerce account management and marketplace environments is essential. Strong commercial acumen and financial understanding required.