Location
London, City of

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network, and affiliate solutions.

As a key member of the technical project team, you will drive increasingly complex initiatives that require cross-functional coordination. You will act as the last tier of escalation, resolving high-impact issues and supporting partner integrations while collaborating with multiple internal stakeholders.

In this role, you will:
- Lead end-to-end configurations and setups for strategic partner activities (Direct Connects, Point of Sale, Private Label Solutions)
- Act as a functional specialist for connectivity transactions and Expedia Group (EG) APIs
- Troubleshoot and resolve high-priority technical issues using tools like Splunk and SQL
- Collaborate closely with Integration Engineers, Product Managers, and Partner Solutions teams to resolve technical challenges during API adoption
- Test and validate partner performance, identify root causes, and propose enhancements
- Provide partners with best practices to ensure successful integrations
- Manage technical inquiries and document procedures for knowledge sharing
- Champion process improvements, tooling enhancements, and automation initiatives to reduce time-to-live and cost-to-service
- Coordinate cross-team initiatives, ensuring alignment with business goals and stakeholder expectations
- Monitor risks and contribute to mitigation planning
- Communicate effectively across technical and non-technical stakeholders through clear, concise written and verbal updates
- Support product development and process improvements across the organization by gathering and analyzing functional feedback

Experience
4-6 years of experience in a technical or integration support role.
Background in engineering, computer science, or a related technical/quantitative field.
Proficiency in SQL and Excel for data analysis and reporting.

About you
Strong troubleshooting and investigative skills.
Clear and effective communication across technical and non-technical teams.
Attention to detail and critical thinking required to resolve complex issues.
Good understanding of APIs (REST), system integration, and internet protocols.
Ability to read and interpret XML and JSON messages.
Understanding of air industry standards and norms.
Familiarity with GDS systems, preferably Amadeus, although Travelport and Sabre are accepted.

Qualifications
Experience with tools such as Kibana, Postman, and Splunk.
Nice to have:
- Experience with Salesforce and GraphQL.
- Familiarity with monitoring connectivity or partner escalations.
- Previous experience in the travel or B2B tech industry.