Location
London (Onsite, 5 days a week)

Hours
Full Time

Salary
Competitive salary with excellent benefits including pension, private healthcare, and share scheme (3.5% + 3.5% matching)

About the Role
At CGI, we help organisations deliver exceptional digital workplace experiences that enable people to perform at their best. As an End User Compute Engineer, you will play a key role in ensuring colleagues receive responsive, high-quality technical support that keeps business operations running smoothly. Working at the forefront of user engagement, you will combine technical expertise with a customer-first approach to resolve issues, enhance workplace technology services, and contribute to the continuous improvement of end-user computing environments.

You will provide hands-on, face-to-face technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents and service requests from initial engagement through to resolution, ensuring service levels are consistently achieved.

Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring devices remain compliant, supporting workplace technology improvements, and identifying opportunities to enhance user satisfaction and service efficiency within a collaborative team environment.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We are committed to inclusivity and building a diverse community of tech talent. You will be part of an open, friendly community of experts, supported in developing your career within a supportive and innovative environment.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

Experience
- Proven experience in an End User Computing (EUC), Desktop Support, or IT Support Engineer role
- Strong knowledge of Windows operating systems and Microsoft 365 technologies
- Experience supporting desktop, laptop, mobile, and peripheral devices
- Ability to diagnose and resolve hardware, software, and connectivity issues
- Experience provisioning, configuring, and deploying end-user devices
- Knowledge of IT Service Management processes and ticketing systems
- Experience supporting collaboration technologies and meeting room solutions

About you
- Excellent customer service, communication, and stakeholder management skills
- Confident providing face-to-face technical support and troubleshooting a broad range of issues
- Proactive with a strong ownership mindset
- Ability to prioritise workload and manage multiple tasks within SLA targets
- Able to work independently while collaborating effectively with wider support teams

Qualifications
- Relevant technical qualifications or certifications in IT support or End User Computing are advantageous but not explicitly required
- Must hold or be eligible for UK Security Clearance