Location
Highbury House, London

Hours
Full Time - hours to be confirmed

Salary
Negotiable

About the Role
We are looking for an Event Operations Executive to play a key role in delivering world-class matchday and event experiences at Emirates Stadium. Working across planning and live delivery, you'll support the operational delivery of our fixtures and major events while helping create memorable supporter experiences that bring our club's vision and brand to life.

Your day-to-day responsibilities will include supporting matchday planning and delivery by working closely with the Event Operations Manager to coordinate the planning and execution of matchdays, ensuring seamless delivery through effective stakeholder management. You will enhance the supporter experience by helping deliver engaging matchday activations, live entertainment, production support, and innovative fan engagement initiatives.

You will manage matchday programmes and staffing, overseeing the casual matchday workforce, ball squad programme, mascot programme, and Gunnersaurus operations to ensure exceptional experiences and smooth event delivery. Additionally, you will coordinate community and special events, working with internal teams to create bespoke community experiences and support major events including cup finals and related activations.

Maintaining stakeholder and governing body relationships is key, liaising with football authorities, clubs, suppliers, and partners to ensure matchday activities meet operational and regulatory requirements. You will oversee accreditation and compliance processes, managing supplier accreditation, risk assessments, and health & safety documentation to support safe and compliant event operations.

As an advocate for our supporters, you will use audience insights to shape experiences, communications, and matchday messaging. You will also drive operational excellence and continuous improvement by reviewing supporter feedback, operational performance, and industry best practice to identify opportunities to enhance matchday operations and supporter experiences.

Arsenal Football Club is one of the most famous clubs in world football, with a rich heritage and history of success. Beyond the pitch, we are passionate about our local community and offer a wide variety of career paths. We are committed to acting for a winning team, culture, and community by being courageous in the pursuit of progress, championing our community and each other, and doing the right thing even when no one is looking.

We are committed to safeguarding and require successful candidates to complete a DBS check and other essential background checks prior to starting employment. Depending on the role, this may be a basic, standard, or enhanced check.

Experience
Proven experience supporting the planning and delivery of major events or projects, with a focus on operational excellence and stakeholder coordination. Experience working within fast-paced, customer-centric environments, ideally in sport, entertainment, or other high-profile organisations where supporter experience is paramount.

About you
Confident stakeholder manager with the ability to build and maintain positive relationships with a wide range of internal and external stakeholders, adapting communication style to achieve successful outcomes. Knowledgeable in event delivery and compliance, including planning processes, health & safety requirements, safeguarding responsibilities, and operational best practice. Analytical and solutions focused with excellent problem-solving skills, using initiative to respond quickly and effectively to operational challenges. Highly organised and adaptable, thriving in fast-paced environments while managing multiple priorities with exceptional attention to detail and high standards of delivery. Innovative and proactive, constantly seeking opportunities to improve processes, enhance supporter experiences, and implement new ideas. Values-driven team player acting with integrity, professionalism, respect, and a collaborative approach, committed to teamwork and collective success.

Qualifications
Relevant qualifications are desirable but not explicitly stated. Commitment to completing required DBS and background checks prior to employment.