Location
Westminster, London

Hours
Full Time (hours not specified)

Salary
£38,000 per annum

About the Role
We are looking for an Events Operations Manager to join our Catering and Retail Services Office at the House of Lords. This pivotal role ensures the efficient planning, execution, and operational success of all events while overseeing the administrative team to deliver exceptional service and customer satisfaction. You will coordinate multiple teams, drive operational excellence, and implement best practices to ensure all catering and event operations run smoothly, on time, and within budget. A strong willingness to be actively involved in the on-the-ground delivery of events, particularly during peak periods, is essential. You will maintain strong relationships with clients, stakeholders, and suppliers while building and leading a collaborative, high-performing team.

You will be accountable to:
- Identify opportunities to innovate and improve event operations and administrative functions.
- Implement technology or tools to optimise workflows and streamline communication between departments.
- Stay updated on industry trends, emerging technologies, and customer preferences to keep the business competitive.
- Undertake other reasonable job-related assignments, including covering other supervisory and operational posts when required.
- Ensure compliance with House policies and procedures regarding fire, health and safety including manual handling, and food hygiene.
- Attend departmental meetings and weekly event team briefings.
- Participate in mandatory and other training as required.
- Be involved in the recruitment process.
- Arrange cover for staff absences, ensuring overtime is evenly distributed and sufficient weekend cover is provided when required.

Experience
- Proven experience managing large-scale catering operations, events, or hospitality businesses.
- Demonstrated ability to take a hands-on role in the operational delivery of events.
- Strong leadership and team management skills.
- Excellent organisational and time-management abilities.
- Outstanding communication and interpersonal skills.
- Proven excellence in customer service.

About you
- Proactive and willing to be actively involved in event delivery.
- Strong leadership qualities with the ability to build and lead a high-performing team.
- Excellent organisational skills with the ability to manage multiple priorities.
- Effective communicator with strong interpersonal skills.
- Committed to delivering exceptional customer service.

Qualifications
- Degree or diploma in Hospitality Management, Event Management, or a related field is desirable.
- Experience with CRM and catering/event management platforms is advantageous.
- Knowledge of health and safety regulations in the catering/events industry is preferred.
- Willingness to learn and adapt to new technologies and industry trends.