Location
London - Chelsea Harbour Hotel

Hours
Full Time

Salary
Competitive salary with benefits package

About the Role
The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards. You will be responsible for leading and developing the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values. Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews. Oversee day-to-day operations including linen, stock control, equipment, uniforms, and VIP room checks. Ensure health & safety, COSHH compliance, and completion of all mandatory training. Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability.

Benefits
HOD Bonus Scheme
Social Events, Wellbeing and Team Activities
Training and Development
Cash Health Plan Cover Option
Pension Salary Sacrifice Scheme
Career Development and Salary Reviews
Interest Free Season Ticket Loan Scheme
1 Volunteer Day per Year (fully paid and in addition to annual leave)
Complimentary Meals Prepared by Our Chefs
Length of Service Related Holiday Scheme
Discount on Accommodation Worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme

About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties are grouped into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands, offering real opportunities to develop and gain promotion within the industry.

Experience
Proven ability to multitask and proactively manage housekeeping operations. Experience with Opera PMS, health & safety compliance, and large hotel operations. Experience supporting refurbishments or renovation projects is advantageous.

About you
Personable, approachable and calm under pressure. Strong communication, guest service and leadership skills. Flexible and able to lead a team to deliver high standards aligned with brand values.

Qualifications
Relevant housekeeping or hospitality qualifications are desirable but not essential. A passion for service excellence and operational standards is required.